What are the responsibilities and job description for the Front Desk Service Representative position at StarTrust Assets Management?
Job description
Job Duties And Responsibilities
- Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome amenities
- Assist VIPs per profile and verify specific guest needs prior to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
- Maintains front desk area to be clean and organized
- Follows through and addresses all guest requests in a timely manner
- Completes inter company communication logs and correspondence
- Works to ensure resolution in a professional and efficient manner
- Actively participates in Guest Service Experience improvements
- Maintains high standards of excellence thru diligence and engagement with provided instructions
- Always verify necessary identification documents and form of payment upon guest arrival
- Be a team player and support the
- Other duties as assigned
Education And Experience
- Prior Customer Service Experience
- High School Diploma/GED
Knowledge, Skills And Abilities
- Basic computer skills
- Ability to communicate effectively verbally and in writing
- Ability to exceed expectations of guests and team members
- Excellent time management skills
- Moderate or better data entry skills and
- Pleasant and professional phone etiquette and demeanor required
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to commute/relocate:
- Galena, IL 61036: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Ability to commute/relocate:
- Galena, IL 61036: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $15 - $16