What are the responsibilities and job description for the Front Desk Associate position at Starved Rock Hospitality Company LLC?
Come work in the most scenic area in Illinois, Starved Rock Lodge, nestled in beautiful Starved Rock State Park, which hosts 2.5 million visitors every year. Join our amazing team of associates working in our historic lodge, charming log cabins, beautiful retail gift stores or award-winning restaurant among the trees, canyons, and waterfalls of the park. Whether you are looking for an entry-level hospitality position or simply want to enhance your professional skills, we are the employer who believes in providing amazing associate experiences. Come join our talented team and begin your next adventure.
We are now hiring a Part Time customer service-oriented individual for our Front Desk operations. Open availability is necessary, including days, nights, weekends, and holidays.
Responsibilities:
(The below responsibilities reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility)
We are now hiring a Part Time customer service-oriented individual for our Front Desk operations. Open availability is necessary, including days, nights, weekends, and holidays.
Responsibilities:
(The below responsibilities reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility)
- Accommodate guests by registering and assigning rooms to guests, issuing room keys and keeping accurate online records of assigned rooms.
- Follow check-out processes, ensuring that guest wait times are minimal and that statements are accurate. Collect payment from departing guests and provide receipts.
- Respond to inquiries regarding future reservations for rooms and assist guests with dining and special event reservations, as well.
- Act as telephone operators, answering calls and responding to caller needs.
- Ensure that guests and potential guests receive the highest level of service at the front desk.
- Work with Front Desk Supervisor and Manager to resolve customer complaints and ensure that customers are treated fairly and with respect..
- Provide the highest level of performance, commitment to the mission of the Lodge and teamwork within and across departments.
- Recognize own development needs and pursue continuous learning. Contribute to the performance of the team by assisting others and helping to develop other’s skills.
- Greet and maintain rapport with customers, demonstrating a positive image and promoting the Lodge to current and potential customers.
Requirements & Qualifications:
- High school diploma
- Strong customer service skills. Professional manner and appearance are essential.
- Basic-level knowledge of Excel, Word, and Outlook.
- Analytical, detail oriented and a strong problem solver.
- Ability to multitask and utilize time wisely.
- Strong verbal and written communication skills.
- Must be able to walk and stand for long periods of time.
- Must be willing to work weekends, holidays and evenings as needed.
- Individual must be able to visualize a computer screen and talk on the telephone.
Salary: $15
Starved Rock Lodge offers a comprehensive benefit package for eligible employees including:
- Medical, Dental, Vision Plans
- Paid Time Off
- 401k Program
- Life Insurance
- Disability Coverage
- Reward & Recognition Program
- Site Discounts
- Employee Assistance Program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Salary : $15
