IT Specialist – HelpDesk Technician

In order to be considered for this position, you MUST submit our office's application which is available under the "Careers" tab on our website: www.sao5.org. really submissions alone will not be considered.

Our Agency is seeking an IT Specialist – HelpDesk Technician for a full-time position at our Lake County Office located at 550 West Main St. Tavares, FL 32778. The successful candidate is expected to perform day-to-day IT operations for the Office of the State Attorney, 5th Judicial Circuit. Our office serves Citrus, Hernando, Lake, Marion and Sumter counties; although the home office for this position is Lake County, occasional travel may be required.

The primary responsibility of this role is to actively provide end-user technical support and work alongside other members of the IT Department to enhance the operational efficiency and overall improvement of business functions. This position is expected to troubleshoot a wide range of systems and provide training and support to staff. The successful candidate will be able to work independently, analyzing, reviewing, configuring, and deploying IT systems and processes. The candidate will work with co-workers, vendors and connecting agencies to support information systems. Work will be performed under the supervision of the IT Director and/or other designated personnel. This position has no supervisory responsibilities.

Duties:

· Provide on-site/remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Receive, record, and distribute help desk calls, emails, and tickets.

· Image workstations for end-users using Windows Deployment Services.

· Perform preventive maintenance, cleaning, setup, removal, and transportation of service of peripheral devices.

· Independently follow up on outstanding requests and ensure timely resolution.

· Create accounts and configure hardware as part of the on-boarding process.

· Collaborate with IT teams to ensure compatibility and integration of systems.

· Monitor for conditions/situations which inhibit efficient operation of, or create security concerns for our agency’s technology systems and make recommendations for solutions.

· Work with connecting agency personnel throughout the circuit, including Law Enforcement Agencies, Local/State Government, IT staff, and vendors.

· Assist with management of servers, storage, networking equipment and information systems.

· Occasional travel.

· Other duties as assigned.

Note, this list is merely illustrative, not exhaustive. The omission of a specific duty does not preclude it from assignment if it is similar, related, or logical to assign to the position.

Desired knowledge, skills, and abilities:

· TCP/IP, DNS, & DHCP

· Knowledge of Windows Active Directory

· Advanced printer/peripheral device troubleshooting.

· Support for handheld smartphones and tablets.

· Windows 10/11

· Experience with network monitoring tools and troubleshooting techniques.

· Knowledge of cybersecurity principles and best practices, such as firewalls, encryption, and authentication mechanisms

· Develop and deliver training sessions to enhance end-user awareness of technology best practices.

· Troubleshooting skills to identify and resolve complex issues quickly and effectively.

· Excellent communication skills to interact with team members, stakeholders, and staff.

· Time management skills to prioritize and manage multiple projects simultaneously.

· Documentation skills to maintain detailed records of configurations, policies, and procedures.

· Ability to manage and maintain system hardware, including upgrades, repairs, maintenance, and replacements if needed.

· Ability to identify and mitigate security risks, such as vulnerabilities and threats to the network infrastructure or computer systems.

· Ability to stay current with emerging technologies and industry trends.

· Strong interpersonal and communications skills and the ability to work effectively with a wide range of people in a diverse community.

· Ability to adapt to changing business needs and priorities and implement solutions accordingly.

· Ability to follow instructions, work with or without supervision, and multi-task.

· Ability to lift and move objects up to 50lbs.

· Ability to work occasionally after-hours; this position currently has no on-call duties.

Education and Experience:

Desired Experience and education:

· Associate degree from an accredited college or university with a major in Computer Science, Information Technology, or a related field, or equivalent experience.

· 2 years IT experience with client, server, and network service delivery

· CompTIA A , Network , or Security Certifications

Must possess a valid Florida driver’s license.

Must be able to pass a comprehensive background check.

We are an equal opportunity employer.

Job Type: Full-time

Pay: $38,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Tavares, FL 32778 (Required)

Work Location: In person

Salary : $38,000