IT/AV Support Specialist

NOTICE OF JOB OPPORTUNITY

Announcement Date: 3/6/2025

Entity: State Bar of New Mexico

Position: IT/AV Support Specialist (Full-Time/40 hours/week) Hourly-Non-Exempt

Salary: $20 - $22 per hour depending on experience and qualifications

Location: Albuquerque, NM

POSITION OVERVIEW

The State Bar of New Mexico (SBNM) is a professional organization of attorneys licensed to practice law in New Mexico. The mission of the State Bar is to be a united and inclusive organization serving the legal profession and the public.

The SBNM seeks a qualified applicant to join our team as a full-time (40 hours/week) IT/AV Support Specialist. The successful incumbent will work closely with the IT Director and IT Services Manager to ensure the smooth operation of audiovisual (AV) systems, phone systems, and IT support services. This position is responsible for setting up, operating, and troubleshooting AV equipment, coordinating room rental needs, managing phone system support, and providing frontline technical assistance to staff, renters, and members. Additionally, this role will oversee the setup, operation, and maintenance of AV equipment for on-site and off-site events, including live streaming services. The hourly rate for this position is $20-$22, depending on experience and qualifications. Generous benefits package included. Qualified applicants should submit a cover letter and resume, in a single PDF, to HR@sbnm.org. See below for details and application instructions.

DUTIES AND RESPONSIBILITIES

· Set up, operate, and troubleshoot A/V equipment for in-house and external events, including live streaming.

· Provide A/V support for off-site events as needed.

· Maintain and document A/V equipment inventory, ensuring all systems are up to date.

· Provide technical support for room rental clients to ensure seamless A/V functionality.

· Manage phone system setup, maintenance, troubleshooting, and user assistance.

· Generate reports on A/V system usage, IT support activities, and phone system performance.

· Collaborate with IT leadership to optimize A/V and phone system performance.

· Assist with basic IT troubleshooting (hardware, software, phone issues, and password resets), escalating complex issues as needed.

· Train staff and clients on A/V and phone system usage.

· Ensure compliance with A/V and IT security policies and best practices.

· Assist with IT supply inventory management, including workstation equipment, paper supplies, ink/toner, and other consumables.

· Support special projects as assigned.

MINIMUM REQUIRED EXPERIENCE/QUALIFICATIONS

High School Diploma or equivalent certification and 2 or more years relevant experience (AV, IT, and phone system support).

REQUIRED SKILLS AND ABILITIES

· Basic understanding of IT support, including hardware, software, networking, and phone systems.

· Excellent customer service and communication skills, both verbal and written, for dealing with members of the public, staff and attorneys.

· Ability to work independently and collaboratively with teams.

· Strong problem-solving skills and attention to detail.

· Ability to manage multiple tasks and prioritize effectively.

· Willingness to travel and work flexible hours, including evenings and weekends as needed.

· Willingness to learn and develop technical skills.

· Ability to determine priorities and advise supervisors when conflicts in priorities exist.

· Ability to work well under pressure and maintain composure in stressful situations.

· Manual dexterity to handle AV, IT, and phone system equipment.

· Ability to operate office equipment such as computers, printers, and telephones.

· Ability to manage workload effectively in a fast-paced environment.

· Ability to lift a 50-pound weight and carry it 100 yards (for example moving computer equipment).

· Ability to stand or sit for long periods during events.

CONDITIONS OF EMPLOYMENT

· Employees must be United States Citizens or eligible to work in the United States.

· Employment with the State Bar is on an “at-will” basis.

· Employees are required to adhere to all State Bar policies and procedures.

· The State Bar provides reasonable accommodation to applicants with disabilities.

· Occasional evening and weekend work may be required.

· Occasional travel may be required.

· In- person presence at the Bar Center is required for events and support tasks. This position may occasionally qualify for telecommuting at the discretion of the IT Director according to business needs. Partial telecommuting may not be available at all times during the year.

BENEFITS

The State Bar provides a generous benefits package to eligible employees including:

· Fourteenth paid holidays

· Paid Time Off (PTO) in the amount of 20-32 days per year, depending on length of service (prorated for employees working less than 40 hours per week).

· Benefits plans includes:

o Health Insurance

o Dental Insurance

o Vision Insurance

o Group life insurance

o Short Term and Long-Term Disability

o Flexible Spending Account

o Other Optional Benefits

· Retirement Savings (401k)

· Wellness Benefit Program

· Employee Assistance Program

APPLICATION INFORMATION

Qualified applicants must submit a cover letter and resume by email to hr@sbnm.org

Please use the following naming convention in your subject line: “Your Name” – IT/AV Support Specialist

Applications must be submitted in ONE PDF document.

Illegible, incomplete and/or incorrectly submitted applications may result in loss of consideration for the position. Zip files will not be accepted. Only qualified applicants will be considered for this position and are encouraged to apply. Only applicants selected for an interview will be contacted and must travel at their own expense. The State Bar of New Mexico reserves the right to amend or withdraw any announcement without written notice to applicants. If a subsequent vacancy of the same position becomes available within a reasonable time of the original announcement, the State Bar may select a candidate from the original qualified applicant pool.

By submitting an application, you are certifying that information set forth in your application is true and complete. Any falsified or misrepresented statements in any detail, at any time during the pre-hire process shall be considered sufficient cause for disqualification from further consideration for hire or for dismissal at any time, if employed.

This position is not eligible for relocation assistance.

THE STATE BAR OF NEW MEXICO IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Albuquerque, NM 87109 (Required)

Ability to Relocate:

• Albuquerque, NM 87109: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22