Citizen Services Representative, Item #00168

The duties that the incumbent of the vacancy will be expected to perform. Duties Description • Coordinate and facilitate all significant communications between the State Comptroller Office and federal, state and local elected officials, and other stakeholders throughout Brooklyn.• Collaborate closely with the State Comptroller's Intergovernmental Affairs team to promote the State Comptroller's priorities and policy strategies to achieve desired outcomes.• Attend events, meetings and forums in Brooklyn on behalf of the State Comptroller, and liaise with State Agencies on ongoing projects.• Plan, organize and oversee regional visits for the State Comptroller and other senior officials.• Provide strategic support for public outreach, including organizing meetings with government partners, elected officials and community groups.• Manage correspondence with external stakeholders, and advise the State Comptroller and senior officials on local issues, political dynamics and other matters.• Proactively self-manage multiple projects and priorities while meeting tight deadlines, with sound judgement and effective problem-solving skills.• Established, positive working relationships with Brooklyn's elected officials, faith-based leaders, advocates, community boards, civic associations, etc.• Excellent interpersonal communication, presentation and public speaking skills for diverse audiences.• Strong research, reasoning and writing skills, with the ability to clearly communicate complex information.• Ability to handle confidential and sensitive information with discretion, and proactively manage multiple projects and priorities.• Ability to work nights and weekends upon request

The minimum qualifications required for this vacancy. Minimum Qualifications Bachelor’s degree and two years of relevant experience.**Substitutions: four years of specialized experience or associate’s degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.Possess a valid New York State driver's license.

Additional comments regarding the vacancy. Additional Comments Desired Competencies: • Strong communication (written and verbal)• Analytical and problem-solving abilities• Conflict resolution• Technology proficiency (data management and office software)• Problem-solving and critical thinking• Leadership and teamwork• Public relations and customer service• Time management and organization• Adaptability to changing priorities and needsTelecommuting: The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s primary residence location, duties, and work performance are aligned with telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may telecommute up to 5 days per pay period but may be approved to telecommute less.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers. Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.