What are the responsibilities and job description for the ASSOCIATE GOVERNMENTAL PROGRAM ANALYST position at State Controller's Office?
Duties Performed:
(Candidates must perform the following functions with or without reasonable accommodations.)
- Analyze and evaluate independently the most complex Heir claims referred by Staff Services Analysts and Management.
- Perform detailed research as needed to evaluate and interpret complex documents including, but not limited to, Wills, Trusts, Tables of Heirship, Final Decrees of Distribution, and Letters of Administration/Testamentary submitted by executors, trustees, attorneys, heir finders, and/or the heirs of deceased owners submitted with the claim package as evidence in proving entitlement to unclaimed property.
- Ensure appropriate distribution of property can be made to claimants, and approve or deny claims for payment following all applicable laws and rules governing the program and utilization of policies, procedures, and processes related to the detection and prevention of fraudulent claims payment as well as the applicable probate code.
- Analyze and interpret complex documents such as Articles of Incorporation/Dissolution, Merger Agreements, Partnership Agreements, Bankruptcy Filings, Letters of Authorization, Indemnification Letters, and Declarations of Loss which requires an understanding and knowledge of Corporate Actions such as Mergers, Bankruptcies, Dissolutions, Forfeitures, Suspensions, Sale/Purchases, and Subsidiary Relationships to determine entitlement to unclaimed.
- Review claims identified as needing additional information and/or evidence, provide feedback, communicate deficiencies, make recommendations, and provide training to staff on an as-needed basis in a lead capacity.
- Research and develop unclaimed property processing procedures, and identify updates needed to the Claims Requirements List.
- Provide assistance in the development and continuous improvement of curriculum and materials used to train staff on the evaluation of complex claims.
- Run designated system reports and provide data to management.
- Act as a liaison to the Claims Support Unit (CSU) in the research and training of new or revised claim processing policies and procedures related to the detection and prevention of fraudulent claims.
- Provide sensitive and detailed program information to departmental officials, employees, and claimants regarding the Unclaimed Property Program, procedures, and policies.
- Provide guidance to the public, Corporate Executives, Public Administrators, and Investigators to resolve difficult problems.
- Manage independently the centralized email boxes for the unit and respond to the most complex inquiries from holders and claimants.
- Manage associated timeframes for contacts and responses in accordance with established policies and procedures.
- Work on the most complex and/or sensitive projects that have a direct impact on the efficiency and/or effectiveness of the Bureau.
- Function as a program expert for the Bureau, working closely with management and staff from other units, in matters relating to claims submitted to the Bureau.
- Represent the Bureau while on teams and in work groups, that have divisional, departmental, and/or statewide impact on the Unclaimed Property Program.
- Resolve claimant issues elevated by unit staff, including Duplicate Payments, Redeposits, Replacement Payments, and resolve corrections identified during the Quality Assurance Review process.
- Provide inventory, time, and production data to management as requested.
- Process other property and claim types as needed, assisting claimants with their claims at the public counter.
You will find additional information about the job in the Duty Statement.
Working Conditions
Required Hours: Monday – Friday, 8:00 a.m. to 5:00 p.m.
This position is located in Rancho Cordova on White Rock Road, between Mather Field Road and Zinfandel Drive just off US 50 offering free parking is situated in the family-friendly suburbs of Sacramento. There is an abundance of nearby shopping centers and dining options with public transportation accessible nearby via Sacramento Regional Transit’s bus and light rail systems.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.
The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis.
Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!
Visit our website to learn more about the State Controller’s Office.
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Special Requirements
A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions.
Take the required examination here: Associate Governmental Program Analyst Examination
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/15/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
The Statement of Qualifications (SOQ) must be submitted and serve as documentation of your ability to present information clearly and concisely in writing. The SOQ should clearly explain in sufficient detail your relevant experience, education, and training. It should be typed, no more than two (2) pages in length, single-spaced, using 12-point Arial font with normal margins. Respond to the prompts listed below, each response must numbered and addressed in the same order:
- Describe how your background, relevant work experience, knowledge and skills make you the most qualified candidate for this position.
- Describe your experience reviewing documents and/or data to make a recommendation or decision. Include in your response the type of documents and/or data reviewed and how they were used to make a recommendation.
Desirable Qualifications
- Demonstrate a high degree of initiative and analytical ability.
- Ability to work independently or as part of a team.
- Ability to deal with multiple tasks, changing priorities and coordinate concurrent assignments efficiently and independently.
- Ability to provide customer service utilizing effective and professional communication.
- Must be dependable, punctual, and flexible to work under demanding conditions.
- Proficient typing and word processing. Strong experience with MS Office Suite (Outlook, Word, Access), with moderate to advanced experience in Microsoft Excel.
- Ability to work quickly and accurately under pressure.
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Brendan Duhow
(916) 631-3257
BDuhow@sco.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:EEO Officer
(916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
