What are the responsibilities and job description for the Customer Service Rep (CSR) position at State Electric Supply Company?
Are you ready to power up your career with one of the nation’s largest and most respected electrical distributors? Since 1952, State Electric Supply Co. has been a leader in the electrical distribution industry, offering unmatched service and expertise across 42 locations across 7 states. Now, we’re looking for a dedicated and motivated Customer Service Rep to join our team and help us deliver excellence to our customers!
As a member of our ACT (Advance Customer-Service Team) you must be an active listener and skilled problem solver to offer quick and accurate assistance to our online customer inquiries though multiple channels. The candidate must be a self-motivated individual who loves the digital business world, with a strong eye for detail and commercial awareness to optimize the user's journey. You ARE the virtual handshake between State Electric and our customers.
The Customer Service Representative will be responsible for:
- Providing specific information regarding use of the website, products or services offered by State Electric Supply.
- Handling customer requests, questions, and complaints on variety of support channels, including phone, live chat, contact us forms, and email.
- Following up with customers accurately and quickly.
- Keeping track of customer expectations and preventing recurring issues.
- Generating leads and identifying potential up-sell or cross-sell opportunities with existing customers.
- Build a sustainable and mutually beneficial relationship between customers and the State Electric brand.
Skills:
- Experience with Outlook, Work, Excel, Cisco Finesse or other call center or live chat programs.
- Well-developed verbal and written communication skills.
- Responds to customer complaints, requests and inquiries in a professional and timely manner.
- Good organizational and record keeping skills.
- Adapts quickly to new challenges and opportunities
Required Education:
- High School Diploma/GED required
- Applicable associate or bachelor’s degree preferred but not required.
- The successful candidate will be required to complete company and/or industry specific in-house training.
Hours and Environment:
- Monday-Friday, full-time position.
- This position is an office, desk-based role.
- Pay is determined by experience and qualifications.
Why State Electric Supply Co.?
- At State Electric, you’re not just another employee, you’re a vital part of a high-energy team that thrives on innovation, collaboration, and excellence. We believe in empowering our people with the tools and support they need to succeed in a dynamic and rewarding environment.
Our Benefits Are Electrifying!
We don’t just offer competitive pay, we provide a benefits package that will charge up your career, including:
- Comprehensive Healthcare Coverage: UHC Medical/Prescription/Dental plans, Garner Health services, and VSP Vision for eye care.
- Health Savings Account (HSA): Through Optum, take advantage of tax-advantaged savings for medical expenses.
- Disability and Life Insurance: Coverage provided by Mutual of Omaha for peace of mind.
- TextCare & Wellness Program: Stay connected with healthcare providers and maintain your well-being.
- Retirement Savings Plans: 401K and Roth IRA plans, plus Profit Sharing opportunities.
- Flexible Paid Time Off to help you maintain a healthy work-life balance.
- Tuition Reimbursement & Education Assistance for lifelong learning.
- Weekly Pay with Direct Deposit for added convenience.
- Employee Discounts and Purchase Benefits, because we value you!
A Career with State Electric is More Than Just a Job—It’s a Community!
At State Electric Supply Co., we’re not just in the business of selling products, we’re in the business of building lasting relationships. You’ll work alongside a team of talented professionals dedicated to delivering the latest technology and solutions to our communities.
Ready to Power Up Your Career?
If you’re motivated, customer-focused, and ready to take on new challenges, we want to hear from you! State Electric Supply Co. offers endless opportunities for professional development and career advancement—join us and be part of something big.
Apply Today!
State Electric Supply Co. is an Equal Opportunity Employer, committed to fostering an inclusive and diverse work environment. We value the unique perspectives and backgrounds of all our employees, and we invite talented individuals from all walks of life to apply.
Notice:
Your safety and security matter to us. During the recruitment process, no recruiter or employee will request sensitive financial or personal information via email. If you encounter any suspicious activity, please reach out to us at: human-resources@stateelectric.com or (800) 624-3424.
Let’s build the future together—apply now and energize your career with State Electric Supply Co.!
