Loan Processor

POSITION TITLE: Loan Processor I

REPORTS TO: Loan Processing Supervisor

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 7: $16.58 - $23.14 Targeted Hourly Rate

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  This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

Loan Processors are responsible for supporting the consumer and indirect lending activities of the credit union by processing loan applications efficiently and accurately. Ensures compliance with applicable regulations and internal policies while delivering excellent member service. Works closely with members, the Loan Processing Supervisor, and internal staff to gather required documentation, verify information, and prepare loan packages for underwriting and funding.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Must be proficient in completing all loan documentation, recommendations and verifications needed for loans and follow up as needed or necessary (i.e. title work, payroll allocations, auto transfers, loan coupons).
• Collect, verify, and organize required documentation such as income verification, credit reports, and insurance information.
• Communicate with members to clarify loan requirements and provide updates on application status.
• Complete and mail notice of adverse action forms for loans and memberships as required.
• Assist members with the loan application process by telephone and/or in person.
• Pull credit reports, verify debt, estimate monthly payments for any outstanding debt not listed, and add relevant and required items to application.
• Ensure that each loan is processed accurately and timely as set forth by established credit union policies, procedures, and practices.
• Prepare loan application and document package for the facilitation of loan closing.
• Process member requests for skip payments, loan maintenance, loan extensions, due date adjustments, loan payment frequency, and other related modifications.
• Cross sell credit union products and services that provide value to the member and that deepen credit union relationships.
• Understand and comply with all policies, procedures, and regulatory requirements including but not limited to: BSA, USA Patriot Act, OFAC, CIP, Member Due Diligence, Reg P, Reg J, Truth in Lending Act, and Fair Credit Reporting Act.
• Perform quality review of loans booked and funded for accuracy, completeness, proper signatures (authority), and collateral requirements.
• Ensure all loan files comply with federal, state, and credit union regulations.
• Maintain, track, and ensure loan exceptions are corrected and cleared in a timely manner.
• Serve as back up to indirect processing and indirect funding as directed.
• Perform other duties as assigned.

Required Skills/Abilities:

• Strong math skills such as addition, subtraction, multiplication, division, and percentages.
• Basic understanding of lending products, services, and processes.
• Must have knowledge of office machines and equipment and be able to type.
• Must be able to speak, write and understand English. Excellent verbal and written communication skills are necessary.
• Strong attention to detail and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Demonstrates problem-solving skills and the ability to work collaboratively with team members.
• Ability to maintain confidentiality and handle sensitive member information securely.
• Patience, tact, enthusiasm and positive attitude toward the members and general public.
• Job Related Travel - As required.

Education/Experience:

• Education or experience equivalent to a High School diploma or G.E.D certificate, in addition to some experience working in an office or administrative environment.
• Experience with lending or financial services a plus but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Work in a safety conscientious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adhere to policy on Drug Free Workplace.
• Comply with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Some standing, walking, kneeling, stooping, bending and lifting.
• Must be able to lift up to fifteen (15) pounds at times.
• Must be able to access and navigate credit union facilities.

I understand this job description and its requirements. I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned. I understand the job functions may be altered by management without notice. I understand that this job description in no way constitutes an employment agreement and that I am an at-will employee.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.