What are the responsibilities and job description for the Customer Service Manager position at State Farm Agent?
Position Overview
Looking for a positive, energetic, coachable individual with ambition to join a team of like-minded people. As a State Farm team member for the Bill Knight - State Farm Agency, you will build and develop customer relationships within the community to provide an elevated experience for our clients.
Responsibilities
- Provide prompt, accurate, and friendly customer care. Activities can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Ask questions, identify gaps in coverage, and discuss solutions to ensure clients are adequately protected
- Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...
- Salary plus commission/bonus
- Health benefits
- Dental benefits
- Vision benefits
- Paid time off (vacation and personal/sick days)
- Flexible hours
- Valuable experience
- Growth potential/Opportunity for advancement within my office
Requirements
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Detail oriented
- Dedicated to customer service
- Able to learn computer functions
- Pride in getting work done accurately and timely
- Ability to work in a team environment
- Ability to multi-task
- Property and Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
- Bachelor's degree not required, but preferred
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Salary : $55,000 - $85,000
