What are the responsibilities and job description for the Customer Service Representative position at State Farm - Bonner Insurance Agency?
Job Purpose:
To work as an employee of a State Farm independent contractor agent assisting the agency team in providing quality service to State Farm customers.
EXPERIENCE AND KNOWLEDGE:
o Experience in marketing and/or customer service desirable.
o Knowledge of personal lines insurance products desirable.
SKILLS/ ABILITIES:
o Ability to learn and apply product, industry and market knowledge to make professional recommendations to prospects and policyholders and to satisfy insurance licensing requirements.
o Ability to influence others.
o Ability to create professional business relationships with prospects and policyholders.
o Strong listening, oral and written communication skills.
o Ability to take initiative and act effectively in various circumstances without direction.
o Self-confidence/perseverance/strong work ethic: remain positive and maintain progress towards a goal in spite of obstacles and adversity.
o Goal oriented: highly motivated and resourceful to achieve results.
o Proven track record of trustworthiness, dependability and ethical behavior.
o Proven problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
o Ability to organize and act on several activities concurrently.
JOB RELATED TRAINING COURSES, LICENSING AND PROGRAMS:
Successfully complete all company, state and federal requirements (licenses) to market and service designated State Farm products and continue to be licensed in good standing is required.
DUTIES AND RESPONSIBILITIES:
o Implement the agency's marketing plan and direct mail campaigns at direction of the team leader.
o Work from the agent's office to contact prospects and current policyholders to generate interest in insurance financial review appointments.
o Conduct needs based interviews in the agent's office supported by technology.
o o Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity.
o As directed by the agent, work with agent's computer system to update information in customer databases used by team leader
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Shift:
- Evening shift
Ability to Relocate:
- Omaha, NE 68164: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $50,000
