Customer Service Agent - State Farm

Bill Granger State Farm is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team. As a CSR, you will be responsible for delivering exceptional service to our valued customers, addressing their inquiries, and providing them with the information they need to make informed decisions. You will be an integral part of our agency, fostering strong customer relationships and ensuring their satisfaction. If you have excellent communication skills, a passion for helping others, and a desire to work in a supportive environment, we invite you to apply for this exciting opportunity.

Job Description:

The Customer Service Representative will be responsible for providing outstanding customer service to ensure each customer is satisfied with their experience. The Customer Service Representative will act as a liaison, service and support for our customers. Their key role is to provide high-quality information, solutions and guidance to their customers.

Responsibilities:

• Serve as the first point of contact for our customers, answering inquiries and providing information about our insurance products and services.
• Assist customers in making changes to their policies, processing claims, and resolving any issues or concerns they may have.
• Maintain accurate customer records and update policy information as necessary.
• Collaborate with our sales team to cross-sell and upsell insurance products based on customer needs and preferences.
• Ensure a high level of customer satisfaction by handling customer complaints and providing effective solutions.
• Stay up-to-date with insurance industry trends, products, and services to provide accurate and relevant information to customers.
• Follow established protocols and procedures to ensure compliance with company policies and regulatory guidelines.
• Participate in ongoing training and professional development programs to enhance your knowledge and skills.

Requirements:

• Prior experience in customer service or a related field is desirable.
• Excellent communication skills, both verbal and written, with the ability to engage and connect with customers.
• Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
• Detail-oriented and organized, with the ability to manage multiple tasks effectively.
• Proficiency in using computer systems and software applications.
• Must obtain a Property and Casualty insurance license within a specified timeframe (if not already licensed).

·High School Diploma or GED required. College degree preferred.
·Previous experience in a customer service or sales environment desirable.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Paid time off

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person

Salary : $20