What are the responsibilities and job description for the Claim Specialist-Total Loss (April) ATL position at State Farm?
We are not just offering a job but a meaningful career! Come join our passionate team!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!
This position is eligible for up to $2,000 in Welcome Bonuses throughout the first year of employment.
Responsibilities
- Investigates, evaluates, negotiates, and settles total loss vehicle claims in an assigned area to include verification of coverage and extent of damage, which may require contact by telephone, email, correspondence, or other electronic media
- Applies knowledge of policies, procedures, laws, statutes, and insurance regulations when determining property damage
- Uses various electronic resources for claim handling
- Works in partnership with and provides instruction to claim associates
Qualifications
- Works under close supervision and seeks guidance to handle claims with authority
- Leverages established claim processes, appropriate job aids, expertise, and tools to handle total loss claims
- Confers with management regarding the retention of outside investigative agencies and external vendors
- Explains terms of policy as appropriate
- Recognizes and resolves potential NICB indicators
- Prepares and/or reviews written or computerized estimates in loss settlements
- Identifies and addresses salvage issues within scope
- Communicates and provides information to agents as needed during claims process
- Collaborates with internal partners and interfaces with external vendors
- Assists in training and/or mentoring less experienced associates and specialists
- Participates in special projects as assigned
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