What are the responsibilities and job description for the Claim Specialist-Weather & Catastrophe Claims Services Hail Reconciliation Unit position at State Farm?
Overview
**Start date is 07/17 /23**
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Check out What It's Like in Claims , and see what makes us great!
We offer a great Compensation Package:
This position is eligible for up to $2,000 in Welcome Bonuses throughout the first year of employment.
Starting salary is between $50,999.65 - $75,502.05 annually, ($25.31 - $37.47/ hour) based on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!
You are also eligible for:
- An annual bonus based on individual and enterprise performance
- Annual merit increases
We offer a ton of amazing Benefits - h ere's a preview of what you might not find other places:
- Paid Time Off (PTO), plus:
- 5 days of Life Leave to take care of yourself and your family
- Paid Volunteer Time
- Annual Celebration Day to celebrate what's important to you
- Paid Development Time
- Wellness?and mental health programs
- Tuition Reimbursement/Community College Tuition Program
- Discounts from hundreds of retailers through our Perks at Work program
Where you'll work:
This is a hybrid position, so you'll work from home at least 75% of the time, and 25% of the time collaboratively in office.
Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Responsibilities
When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Claims Specialists are committed to helping our customers through the claims process while providing Remarkable service. This includes:
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Duties and Responsibilities:
- Handles claims that do not need a physical inspection and are expected to close in a short timeframe
- Resolves a large volume of claims in an in office environment through investigation, evaluation, negotiation, verification of coverage and extent of damage to property
- Assists Agents in the resolution of claims
- Prepares and/or reviews property estimates and contents estimates in loss settlements
- Examines claims submitted by insureds and/or third parties, or claims referred from other claim units, to determine whether additional or specialized investigation is necessary for claim resolution
Additional Details:
- Fulfills state licensing and continuing education requirements, as applicable
- Must be willing to work flexible work shifts and/or varying shifts as operation dictates
- May be required to work overtime
- Must maintain a valid license to lawfully operate vehicles as directed/requested by State Farm
- Job may require travel overnight via commercial transportation and/or driving motor vehicles to any office locations where the company does business, or other locations to conduct/attend training, conferences, meetings and or seminars
Qualifications
We Are Looking for:
Competitive candidates demonstrate the following:
- Strong written and verbal communication skills
- Ability to prioritize and timely complete workload while efficiently utilizing technology
- Strong critical thinking and decision-making skills
- Accountability
- Resourcefulness
Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
Come join the Neighborhood and do some good!
Visit State Farm Careers for more information on our benefits , locations , and the hiring process .
Must Have Skills
- Strong written, verbal, and interpersonal communication skills
- Strong analytical skills along with high competence in the following: Accountability, Adaptability, Customer Focus, Decision Making & Judgment, and Teamwork
- Ability to apply policy, law, and regulations to ensure proper resolution of claims
- A passion to be a part of a team dedicated to helping State Farm fulfill our commitment to our policyholders
Preferred Technical Skills
- Microsoft Office proficiency (Outlook, Excel, Word, Skype for Business, SharePointe, etc.)
- Data entry skills
- Excellent phone skills
Preferred/Desired Skills, Education, Knowledge, Experience
- Relevant property / homeowners' claims experience and/or construction experience preferred
- Bachelor's degree or related insurance related courses and / or designations
Please see job description
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