What are the responsibilities and job description for the Baggage Handler position at State of Alaska?
PURPOSE OF POSITION:
Incumbent performs duties at the Passenger Depot related to serving the public with baggage related issues including customer service, loading baggage and performing maintenance, janitorial and landscaping duties.
Factor 1 – Skill and Knowledge
High school diploma or GED required. Knowledge of safe work practices and methods and maintenance of equipment and work areas in accordance with practices and procedures prescribed in ARRC Manual of Safety Rules and Regulations for general guidance and Protection of Railroad Personnel. Must possess excellent customer service skills to handle customers in a professional, tactful, and courteous manner. Ability to use/operate tools such as hammer and other small hand tools, shovel, broom, and power vacuum cleaner. Ability to deal tactfully with passengers and provide service in resolving baggage related issues such as the check in/out process, lost/damaged bags, etc. Ability to read and write to interpret general instructions and work instructions. Mental application required in maintaining alertness and concentrated attention when working in and around work areas/equipment. Ability to drive/be qualified in the operation of vehicles, i.e., sedans, pickups. Ability to use/operate forklifts having a load capacity of up to 10,000 pounds on a generally level and unobstructed loading platform. Loads are usually less than 1,500 pounds.
Factor 2 - Responsibilities
Incumbent works under the general supervision of the Manager, Guest Services, Manager, Fairbanks Depot Operations, Passenger Operations Supervisor, Seward or Lead Baggage Handler who provides day-to-day instructions.
Factor 3 - Physical Effort
Incumbent performs work on hard surfaces (concrete, rocky ground, etc.) and in work areas that require considerable physical exertion requiring incumbent to stand for extended periods of time, crouch, stoop, bend, and work in tiring and uncomfortable positions. May be required to work at a rapid pace for long periods of time. Incumbent frequently lifts, pushes, pulls, or carries baggage varying from 40-100 pounds. Incumbent must be physically capable of walking and climbing.
Factor 4 - Work Conditions
Incumbent is required to work inside and outside of building, railroad cars, and vehicles as well as open areas. Such areas may be cold, damp, drafty or poorly lighted and in all types of inclement weather such as rain, wind, snow, etc.
The full position description and example of duties for this position is located under Class Specifications (enter position title in Search): https://www.governmentjobs.com/careers/Alaska/classspecs
Minimum Qualifications
- High school diploma or GED.
- Six months of verifiable front-line customer service experience.
- Ability to perform general maintenance, janitorial, and landscaping duties.
- Ability to walk, climb in/out of baggage cars, and lift, push or pull bags varying from 40-100 pounds.
- Ability to operate/drive vehicles, i.e., sedans, pickup.
- Have a valid driver's license.
Preferred Qualifications
- Previous experience operating a forklift.
- Previous experience in the Tourism industry.
Additional Required Information
The State of Alaska DMV Driving Records are available online: https://online.dmv.alaska.gov/onlinedrivingrecords
Please be sure to include REQUIRED AND DESIRED QUALIFICATIONS in your applicant profile and/or cover letter.
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant will not advance to the interview and selection phase of the recruitment.
Contact Information
Street Address: 327 West Ship Creek, Anchorage, AK
Fax Number: (907) 265-2542
Alaska Railroad Corporation is an equal opportunity employer
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit:https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Alaska Railroad Corporation Benefits
The following briefly describes the main benefits available to regular employees of the Alaska Railroad Corporation. Actual benefits differ by bargaining unit.
Retirement Plans
ARRC Pension Plan – Participation is mandatory. You are automatically enrolled in the Plan when you meet the eligibility requirement of your bargaining unit. Employees contribute 9% of their Earnings on a pre-tax basis. The Railroad is exempt from participation in Social Security; however, Medicare Tax is withheld. Participants vest with 5 years of eligible Vesting Service which entitles one to receive a pension benefit at retirement age.
Tier 2 Description (Employees hired after July 1, 2015)
Normal Retirement Age is age 65, however, the plan allows one to retire as early as age 60. The formula for a monthly Normal Retirement Benefits is 2% x Final Average Earnings x all Credited Service.
Early retirement, survivor and disability benefits are available for vested participants.
401(k) Tax Deferred Savings Plan – Participation is optional. You may enroll once you meet the eligibility requirement of your bargaining unit. Depending on the bargaining unit, there may be an employer match.
457 Deferred Compensation Plan – Participation is optional for non-represented employees.
Insurance and Flexible Spending Plans
All plans are optional except the RR Dental Plan for bargaining unit employees.
Health Insurance Plan
A comprehensive health insurance plan, self-insured by the ARRC and administered by Premera Blue Cross Blue Shield of Alaska. Coverage is also available for the employee’s spouse and dependent children. ARRC and the participant share the premium cost. Bargaining unit employees are Eligibility after 90 days, and non-represented employees are eligible as of the date of hire.
The Railroad offers a Prefered Provider Organization plan (PPO Blue Essentials) and a Consumer Directed Healthcare Plan with a Health Saving Account (Gold Essentials). The Plans have the following features.
The Railroad also offers two dental plans.
The Railroad National Dental for represented employees.
The Alaska Railroad Optional Dental Plan for both represented and non-represented employees.
Paid Leave & Holidays
Vacation Leave –accrual per bi-weekly pay period:
Represented Employees
0-3 Years of Service = 4 Hours
>3-15 Years of Service = 6 Hours
>15 Years of Service = 8 Hours
Non-Represented Employees
0-3 Years of Service = 6 Hours
>3-15 Years of Service = 8 Hours
>15 Years of Service = 10 Hours
Sick Leave: accrues at 4 hours (Represented) or 2 hours (Non-Represented) per pay period.
11 Paid holidays
For additional information regarding these benefits, please go to www.alaskarailroad.com
