Emergency Services Dispatcher 2

• Maintain positivity and resiliency while providing oversite of the daily operations of subordinate dispatch personnel.

• Model the highest level of professionalism, compassion, and support to individuals contacted in the line of duty. This includes, but is not limited to, the public, field enforcement units, civilian staff, other agencies, and coworkers.

• Display the ability to perform all duties of subordinate staff.

• Train, mentor, build, and lead a high performing team of individuals with varied backgrounds in a high stress, face paced, always changing environment.

• Applicants who demonstrate skill in multitasking and prioritizing emergency and non-emergency situations under rapidly changing circumstances, demonstrated by a minimum of 3 years’ experience in an emergency dispatch center.
• Applicants with the ability to work shift work, including nights, weekends, and holidays.
• Applicants with the ability to communicate effectively with others in stressful or emergency situations.
• Applicants with the ability to train, lead, build, and direct teams with positive interpersonal skills.

Minimum Qualifications

Three years of experience as an Emergency Services Dispatcher 1 with the State of Alaska or the equivalent elsewhere.

Special Note:
Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Firefighting Dispatch certified.

Shift work may be required.

A background investigation will be required upon initial employment.

This job class requires individuals to multitask and maintain emotional control and composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions.

Additional Required Information

• The hourly salary listed below includes a 30% pay increase reflecting a mission-critical bonus. This is established per an approved Letter of Agreement for Emergency Services Dispatcher 2 positions.

• Specific positions in this job class may require incumbents to be Emergency Medical, Police, or Fire Dispatch certified. Communications Training Officer Certification (or the ability to obtain this certification within 6 months of hire) is a requirement for this position.

• Shift work will be required. This position requires use of the Alaska Public Safety Information Network (APSIN), which means a background investigation including fingerprinting will be conducted.

• This position requires individuals to multitask and maintain emotional control and. composure to work effectively during emergencies, crisis situations, and/or extremely stressful conditions

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

CONFIDENTIALITY AGREEMENT

The successful candidate will be required to read, understand, and agree to via signature, an agreement of confidentiality concerning the work commonly encountered within the Department of Public Safety to qualify for this position.

Contact Information

For specific information in reference to the position please contact the hiring manager:

Rhonda Phillips

Emergency Dispatch Manager

Phone: 907-451-5306

rhonda.phillips@alaska.gov

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year