Fish and Game Program Technician (PCN 110295)

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. 

The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for a Fish and Game Program Technician located in Juneau!

 

What you will be doing:

 Help connect Alaskans and visitors with hunting, fishing, and trapping opportunities across the state by selling licenses, permits, and tags. Connect with customers and statewide Fish and Game staff to clear up regulation and licensing questions over the phone, via email, and to walk-in customers. Other responsibilities include entering data for licenses sold from paper books to assist vendors in low internet access zones and rural communities.   

Our organization, mission, and culture: 

The Alaska Department of Fish and Game's mission is to protect, maintain, and improve the fish, game, and aquatic plant resources of the state, and manage their use and development in the best interest of the economy and the well-being of the people of the state, consistent with the sustained yield principle. The mission of the Division of Administrative Services is to provide administrative support to the various divisions of Fish and Game.

The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and well-being are paramount, and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Licensing Section of the Administrative Services team assists the public with navigating rules and regulations put forward to sustain our fishing and hunting opportunities for future generations through the license sales program and record keeping of the licenses sold in accordance with applicable records retention laws.

Benefits of joining our team: 

We are a small team that works closely together with a great deal of cross training duties to ensure we can support each other and our responsibilities. This position will allow you the opportunity to work with the public as well as the scientists and programmers who keep our department running.   Advancement opportunities exist within the department where experience from this position may provide a foundation to build upon. Career development training opportunities are also available to staff seeking advancement based on their interests and career goals.

The working conditions you can expect:

This position is located in the Juneau ADFG Headquarters building next to the whale statue and Overstreet Park boardwalk, which provides ample parking and a great place to walk along the Gastineau Channel during breaks. The building is walking distance to grocery stores, restaurants and coffee shops and is a short drive to the downtown area. 

The successful candidate can expect to:

•  Interact regularly with other staff from the various divisions within ADFG.

• Provide the public with specific and detailed information on department regulations when answering licensing calls and emails.

• Ensure attention to detail when data entering and fulfilling product orders.

Who we are looking for:

 We are looking for an individual with the following competencies/knowledge, skills, and abilities:

• Problem Solving and Decision Making: Helps to develop creative and effective solutions through a focus on details and utilizing knowledge of the various programs.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Public Service Skills: Addresses customer core needs through actively seeking information and working to understand the customer's inquiries in order to provide a response that matches available resources and constraints.

• Professionalism: Demonstrates a positive attitude, courtesy, tact, and empathy, even when handling stressful situations. Able to manage workloads, meet deadlines, and effectively identify and coordinate priorities.

• Communication Skills: Ability to take into account the audience and nature of the information to make clear oral and written communication.
  
  

A minimum score of 35 words per minute is required on the alpha-numeric keyboarding test.  

Two years of office clerical experience or technical experience related to fish, wildlife or habitat resources;
OR
One year of experience providing advanced clerical services based on established procedures, precedents, and policies in administrative, informative, and/or programmatic functions. This experience includes work such as an Office Assistant 2 with the State of Alaska, or the equivalent elsewhere.

Substitution: 
Postsecondary education from an accredited college may substitute for the required experience (3 semester or 4 quarter hours equal one month of experience). 

REQUIRED DOCUMENTS

Please provide at time of application submission:

• Transcripts if using education to meet minimum qualifications (unofficial copies are acceptable).

If selected, please provide the following at the time of the interview:

• Three (3) current professional references with current daytime contact information.

A cover letter is NOT required for this position. Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. No cover letter is required, however the required Knowledge, Skills and Abilities should be documented in the job application or resume.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION 

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required. Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION  Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence.

 

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

 

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

 

MULTIPLE VACANCIES 

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

 

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

 

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

 

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.  For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword 

For specific information in reference to the position please contact the hiring manager:

Rachel Deehan

Records and Licensing Supervisor

465-6090

Rachel.Deehan@Alaska.Gov

Salary : $24