Loan/Collection Officer 1 (PCN 089058)

The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Loan/Collection Officer 1 (PCN 08-9058).

The Loan Officer 1 position is an excellent opportunity to join the Investments team in our Juneau Office.  This on-site role suits professionals eager to lead, train, and ensure excellence in loan processing while contributing to a collaborative environment. Telework is not available. 

As a Supervisor in the Documents Section, you will oversee staff and manage all loan closing activities, ensuring the accurate preparation and processing of loan documents for commercial fishing loans, small business loans, and other commercial lending programs.

Key Responsibilities:

• Perform journey-level lending and collection activities for established programs.

• Close complex loan transactions efficiently and accurately.

• Monitor insurance policies to ensure compliance.

• Train and guide documents staff, providing clear performance standards and regular evaluations.

• Oversee staff performance, ensuring professionalism, ethical conduct, and adherence to relevant policies and regulations.

• Prepare and present routine management reports.

If this sounds like you, and you are a motivated and experienced professional looking to take on a leadership role in our Documents section, we would love to have you join our team in making a real difference and positive impact on our Alaska communities and the people that we serve! We encourage you to apply today. 

Our organization, mission and culture:
The Division of Investments administers and services several loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.

The Investments team values a work-life balance, providing excellent customer service, learning from experience, technical competency and working together toward a shared set of goals. The team is a small, welcoming community of loan officers, collection officers, loan closers, accountants and technicians. We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.

We invite you to join us in a dynamic role where you will significantly contribute to our organization’s success and positively impact Alaska’s economic well-being! 

Our division is committed to delivering exceptional customer service to the residents of Alaska, and we are looking for individuals who are passionate about making a difference in the lives of those we serve. If this sounds like you, we encourage you to apply. We would be thrilled to welcome you as a valuable member of our team.

By joining us, you will become part of a close-knit team that values support, mentorship, and camaraderie, with opportunities for advancement within the division. This position will empower you with the skills and knowledge necessary to excel in your role and reach your full potential, building a solid foundation of core knowledge of lending practices by empowering you with the skills and knowledge necessary to excel in your role and reach your full potential. 

The working environment you can expect:
As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau.  You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel. 

The 9th floor, has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops. 

Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.   

To be successful in this position a candidate will need the following core competencies:

• Attention To Detail: Is thorough when performing work and conscientious about attending to detail;

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations; and

• Oral and Written Communication: Ability to meet and deal effectively with customers, and makes clear and convincing oral presentations. Uses correct English grammar, punctuation, spelling and produces written information that is clear and in an organized manner.
  

Any combination of education and/or experience that provides the applicant with competencies in 
 

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

 

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

 

• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.

 

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

 

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. Equivalent to those typically gained by:

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry. 

Definitions:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
  
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
  
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Special Note:
Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.

Some positions may require travel to rural areas in small conveyances. 
At time of application applicant(s) are requested to submit: 

• A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications. 

At time of interview applicant(s) are requested to submit: 

• Copies of your three (3) most recent performance evaluations; or three (3) professional letters of recommendation. 
• Three (3) professional references that have had supervisory responsibility over you along with their current daytime contact phone numbers and email address.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment. 

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword. 

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.       

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov. 

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Salary : $32