What are the responsibilities and job description for the Microcomputer/Network Specialist 1/2 (Lead Service Desk Specialist PCN 110311) position at State of Alaska?
Job Description
- This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for a Microcomputer/Network Specialist 1/2 (Lead Service Desk Specialist-PCN 110311) located in Juneau!
What you will be doing:
Are you passionate about technology and enjoy solving problems? The Alaska Department of Fish and Game (ADFG), Division of Administrative Services, is seeking a lead service desk specialist to provide exceptional IT support to our clients. We value innovation, teamwork, and commitment to excellence. Join our dynamic team and grow your career with us!
The ideal candidate will be the team leader and the escalation path to junior service desk technicians, providing prompt and efficient resolutions to maintain high levels of customer satisfaction.
Key Responsibilities:
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Lead a team of service desk technicians to resolve technical issues and contribute to continuous improvement of support processes.
- Collaborate with other IT teams to resolve complex technical issues.
- Monitor and maintain the health of IT infrastructure, including servers, networks, and endpoints.
- Manage and prioritize multiple support tickets, for incident and request management, to ensure timely resolution.
- Create and maintain technical documentation and knowledge base articles.
- Train and mentor junior service desk staff
Our organization, mission, and culture:
The Division of Administrative Services (DAS) provides efficient, cost effective and customer-oriented administrative services to support the ADFG mission of scientific integrity and sustainable fish and wildlife management. Our division values work-life balance, intellectual curiosity, competency and working together while maintaining individuality.
The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.Benefits of joining our team:
The DAS IT section provides a welcoming and professional environment to anyone interested in being a key contributor to the department. This position will join a team of dedicated technical and professional level staff that produce high-quality work, allowing the department to function efficiently. We are open to new ideas and collaborating internally and with other agencies to grow and explore technological advancements.
The State of Alaska offers a competitive salary, a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more. Click on the Benefits tab of this posting to learn more.The working conditions you can expect:
This position is located in the Juneau ADFG Headquarters at 1255 W 8th Street. Occasional travel to other offices will be required, including both driving and air travel.
The successful candidate will lead a team of service desk technicians and can expect to interact with other ADFG staff, IT contractors, and OIT staff regularly.
- Requires passing a background investigation including fingerprinting.
- Requires infrequent air travel within the State to service equipment.
- Requires frequent driving within the local area to service equipment.
Who we are looking for:
We are looking for someone with the following competencies:
Technical Problem Solving: Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.
To view the general description and example of duties for a Microcomputer/Network Specialist 1/2 (Lead Service Desk Specialist) please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs
Special Note:
Valid driver`s license required for travel.
Requires passing a background investigation including fingerprinting.
Minimum Qualifications
Competency Based Minimum Qualifications Instructions This job class uses competency based minimum qualifications. Please ensure your application (through work history, cover letter, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
Competency Description
The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation.
Minimum Qualifications
Any combination of education and/or experience that provides the applicant with competencies in
- Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.
- Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.
- Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems.
- Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.
Equivalent to those typically gained by:
Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.
Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.Additional Required Information
REQUIRED DOCUMENTS
Please provide at time of application submission:
- Cover Letter
Three (3) current professional references with current daytime contact information.
Education documentation can be provided at the time of interview. Unofficial copies of transcripts are acceptable.
COVER LETTER
A cover letter is required for this position. The cover letter should highlight your knowledge, skills, abilities, and experience as they pertain to the key responsibilities and desired strengths listed in the job description. Please attach the cover letter to your application before submitting it online. Your cover letter will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.
SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
Classification Review Notice
This position is currently undergoing review as a part of the [Insert] job class study and therefore both the title and the pay range assigned may be subject to change upon the completion of the study.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence.WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
NOTICE
If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPasswordContact Information
For specific information in reference to the position please contact the hiring manager:
Amy Rivers
Data Processing Manager 1
amy.rivers@alaska.gov
