What are the responsibilities and job description for the Microcomputer/Network Specialist 2 (PCN 03-6530) position at State of Alaska?
JOB
Classification Review NoticeThis Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilizedStarting SalariesAnchorage - $3,210.40 / bi-weeklyJuneau - $3,371.20 / bi-weeklyWhat You Will Be DoingThe Department of Law is looking for a Microcomputer/Network Specialist 2 to supervise and manage the Law’s Help Desk team. This position will oversee four positions (three in Anchorage and one in Juneau) which together will make up the Law Help Desk team. The day-to-day work will consist of supervising and managing the workload and staff of the Help Desk, identifying areas in which processes may be improved, updating help desk procedure processes and setting delivery timeframes, and work to ensure that Help Desk tickets are addressed and handled properly in the AlaskaNow ticketing system. Further, this position will be required to support the Law Active Directory, servers, and both Enterprise and local systems that are critical to the Department’s mission, such as Prolaw, Prosecutor by Karpel, and NICE Justice. As the Training and Technical Lead for the Department of Law team, you’ll be at the forefront of overseeing technical equipment, applications, and staff training. Your expertise will be crucial in providing operator support across various functional areas, including output coordination, workload supervision, and general oversight of the IT Help Desk.Mission and CultureThe Administrative Services Division provides core administrative services essential to the day-to-day operation of the Department of Law.Centralized administrative services include: •management and financial forecasting,•fiscal and accounting,•timekeeping and billing,•procurement,•human resources,•information technology services, and•software support.These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaska's citizensBenefits of Joining Our TeamThe Administrative Services Division offers a flexible, supportive, and collaborative work environment with a strong work life balance. The Administrative Services component comprises of a team of professionals, who often work together to ensure the success of the department in its day-to-day operations. This position is the supervisor of the Department of Law's helpdesk section, which is made up of two senior and two junior positions between Anchorage and Juneau. The Working Environment You Can ExpectWe are offering this opportunity in either Anchorage or Juneau. The Civil and Criminal offices in Anchorage are a block apart in the heart of downtown, where you are close to cafes, lunch spots, the Coastal Trail, and parks. Employee parking is available close by. The staff here are collegiate, friendly, diligent, and easy-going. Our Juneau office houses both the Civil and Criminal Divisions in the Dimond Courthouse. It also is close to the cafes, eateries, good walking spots, and parks. The building offers comfort, privacy, and good lighting. The staff here are easy-going, friendly, collegiate, and skilled at what they do.We are looking for a candidate that possesses the following position-specific competenciesSupervision: Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.Conflict Management: Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.Competency Based Minimum Qualifications InstructionsThis job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
EXAMPLE OF DUTIES
Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.Any combination of education and/or experience that provides the applicant with competencies in Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals. Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks. Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems. Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area. Equivalent to those typically gained by: Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
SUPPLEMENTAL INFORMATION
Workplace Alaska Application Questions & AssistanceQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance, please visit the reset password page.For specific information about this position, please contact the hiring manager at the following: Amber LeBlancAdministrative Services DirectorPhone: 907-500-3370Amber.leblanc@alaska.gov
Classification Review NoticeThis Position Description is currently being reviewed by the Division of Personnel & Labor Relations, Classification Section. Depending on the outcome of the allocation, this recruitment pool may or may not be utilizedStarting SalariesAnchorage - $3,210.40 / bi-weeklyJuneau - $3,371.20 / bi-weeklyWhat You Will Be DoingThe Department of Law is looking for a Microcomputer/Network Specialist 2 to supervise and manage the Law’s Help Desk team. This position will oversee four positions (three in Anchorage and one in Juneau) which together will make up the Law Help Desk team. The day-to-day work will consist of supervising and managing the workload and staff of the Help Desk, identifying areas in which processes may be improved, updating help desk procedure processes and setting delivery timeframes, and work to ensure that Help Desk tickets are addressed and handled properly in the AlaskaNow ticketing system. Further, this position will be required to support the Law Active Directory, servers, and both Enterprise and local systems that are critical to the Department’s mission, such as Prolaw, Prosecutor by Karpel, and NICE Justice. As the Training and Technical Lead for the Department of Law team, you’ll be at the forefront of overseeing technical equipment, applications, and staff training. Your expertise will be crucial in providing operator support across various functional areas, including output coordination, workload supervision, and general oversight of the IT Help Desk.Mission and CultureThe Administrative Services Division provides core administrative services essential to the day-to-day operation of the Department of Law.Centralized administrative services include: •management and financial forecasting,•fiscal and accounting,•timekeeping and billing,•procurement,•human resources,•information technology services, and•software support.These services enable the Department to achieve its mission to prosecute crime and provide legal services to state government for the protection and benefit of Alaska's citizensBenefits of Joining Our TeamThe Administrative Services Division offers a flexible, supportive, and collaborative work environment with a strong work life balance. The Administrative Services component comprises of a team of professionals, who often work together to ensure the success of the department in its day-to-day operations. This position is the supervisor of the Department of Law's helpdesk section, which is made up of two senior and two junior positions between Anchorage and Juneau. The Working Environment You Can ExpectWe are offering this opportunity in either Anchorage or Juneau. The Civil and Criminal offices in Anchorage are a block apart in the heart of downtown, where you are close to cafes, lunch spots, the Coastal Trail, and parks. Employee parking is available close by. The staff here are collegiate, friendly, diligent, and easy-going. Our Juneau office houses both the Civil and Criminal Divisions in the Dimond Courthouse. It also is close to the cafes, eateries, good walking spots, and parks. The building offers comfort, privacy, and good lighting. The staff here are easy-going, friendly, collegiate, and skilled at what they do.We are looking for a candidate that possesses the following position-specific competenciesSupervision: Plans, distributes, and monitors work assignments; sets task priorities; evaluates work performance and provides feedback to others on their performance; ensures that staff are appropriately selected, utilized, and developed, and that they are treated in a fair and equitable manner. Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.Conflict Management: Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative personal impact.Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.Competency Based Minimum Qualifications InstructionsThis job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.
EXAMPLE OF DUTIES
Competency Description The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to successfully meet the competency, but rather to provide the manager/agency with a broad reference of options as to how an applicant can meet the job expectation. Please ensure your application (through work history, training, education, licenses, certifications, etc.) supports/demonstrates you possess the minimum required competencies for the job class.Any combination of education and/or experience that provides the applicant with competencies in Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals. Strategic Thinking: Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks. Systems Life Cycle: Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems. Technical Expertise: Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area. Equivalent to those typically gained by: Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations.Special Note: “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation. “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job. “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs. “Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment. “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
SUPPLEMENTAL INFORMATION
Workplace Alaska Application Questions & AssistanceQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.For applicant password assistance, please visit the reset password page.For specific information about this position, please contact the hiring manager at the following: Amber LeBlancAdministrative Services DirectorPhone: 907-500-3370Amber.leblanc@alaska.gov
