What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE - LICENSING DEPARTMENT position at State of Arizona?
REGISTRAR OF CONTRACTORS
The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
Visit our website at: http://roc.az.gov
CUSTOMER SERVICE REPRESENTATIVE - LICENSING DEPARTMENT
REGISTRAR OF CONTRACTORS
Job Location:
Address: 1700 W. Washington Street, STE 105, Phoenix, AZ 85007
This position will work in-office until fully trained (estimated 6-12 months).
Once fully trained, telework may be available 3-4 days a week.
Posting Details
Salary: $21.16
Closing Date: Thursday, February 6, 2025
Job Summary
The Registrar of Contractors (ROC) Licensing Department oversees 56,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications, change requests, cancellations, reinstatements, suspensions and all other actions regarding construction licenses. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person and over the phone.
The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.
To be considered for this position, you must attach a cover letter to your application and include the following information:
Job Duties
The selected candidate will receive a criminal history check.
Benefits
The State of Arizona offers a comprehensive benefits package which includes:
Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans
The Registrar Of Contractors Also Offers
Tuition-reimbursement
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement
This position will participate in the Arizona State Retirement System (ASRS).
Contact Us
If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.
The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
Visit our website at: http://roc.az.gov
CUSTOMER SERVICE REPRESENTATIVE - LICENSING DEPARTMENT
REGISTRAR OF CONTRACTORS
Job Location:
Address: 1700 W. Washington Street, STE 105, Phoenix, AZ 85007
This position will work in-office until fully trained (estimated 6-12 months).
Once fully trained, telework may be available 3-4 days a week.
Posting Details
Salary: $21.16
Closing Date: Thursday, February 6, 2025
Job Summary
The Registrar of Contractors (ROC) Licensing Department oversees 56,000 active construction licenses for the State of Arizona. This fast-paced unit processes new license applications, change requests, cancellations, reinstatements, suspensions and all other actions regarding construction licenses. Along with processing licensing documents, the department also provides assistance to licensed contractors and members of the public in person and over the phone.
The Licensing Department Representative is a critical position within the Licensing Department. Using applicable laws and statutes, the position evaluates and makes determinations on construction license applications that are submitted to the agency. This position is part of a licensing team and reports to a Licensing Department Supervisor.
To be considered for this position, you must attach a cover letter to your application and include the following information:
- What skills, talents, or strengths will you bring to this position? How do these skills apply to the job duties?
- Describe your techniques for being successful doing something you have never done before.
- Rate your overall computer abilities and describe your learning approach to new programs.
- Anything else you would like to share with us about your experience or background.
Job Duties
- Provide excellent customer service to customers in person, over the phone, and in writing.
- Review licensing documents for accuracy/completeness and process accordingly.
- Update and maintain licensing records.
- Conduct research and exercise independent judgment to meet customer needs.
- Promote a positive image of the agency to license applicants, licensees, and the public.
- Excellent computer skills (The ROC is 100% digital. All work is performed on the computer.)
- Good work ethic
- Strong decision making abilities
- Friendly disposition
- Dependable
- Organized
- Good spelling and grammar skills
- Willing to help out team-members or do new tasks not previously assigned
- Comfortable being in a cubicle processing paperwork
- Comfortable being assigned front-desk and phone duty on a rotating schedule
- Self-monitors work to avoid mistakes. Uses mistakes as an opportunity to learn
- Ability to implement process/procedure changes into their work product
- Enjoys a sense of satisfaction in helping candidates become Arizona Licensed Contractors
The selected candidate will receive a criminal history check.
Benefits
The State of Arizona offers a comprehensive benefits package which includes:
Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans
The Registrar Of Contractors Also Offers
Tuition-reimbursement
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement
This position will participate in the Arizona State Retirement System (ASRS).
Contact Us
If you have any questions about the position, please contact the Registrar of Contractors at 602-542-1525 and ask for Human Resources.
Salary : $21
