What are the responsibilities and job description for the Compliance Representative position at State of California?
Under the close supervision of an Administrator I, the incumbent, in a training and journey level capacity, is responsible for resolving Voluntary Administrative Dissolution requests from domestic corporations and domestic Limited Liability Companies (LLC). The incumbent ensures compliance within tax laws by applying Revenue and Taxation Code (R&TC), administrative regulations, policies, and procedures. The incumbent is responsible for providing technical and sensitive functions on assigned accounts within the Administrative Dissolution Team. The incumbent also works independently to resolve assigned collection accounts and provides excellent customer service including thoroughness of work and timely follow up.
Additional responsibilities include the maintenance of an inventory of collection accounts, locating and contacting debtors, Business Entity (BE), and third parties via telephone to secure payment in full, gather assets, and other collection information. It is the responsibility of the incumbent to educate taxpayers to prevent future delinquency and non-compliance, assist the public in person with collection and non-collection BE cases, assist in the training and development of staff, act as a technical advisor, and review work performed by team for quality and accuracy.
Additional positions may become available (eRPA 2425-00156).
Position(s) may be located in any of the following office locations :
Sacramento (central office)
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You will find additional information about the job in the Duty Statement .
Working Conditions
This position is eligible for remote-working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD
Additional Documents
Position Details Job Code # :
JC-465985
Position #(s) : 564-636-8619-XXX
Working Title :
Compliance Representative
Classification :
COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD $4,340.00 - $4,930.00 A
4,476.00 - $5,336.00 B
5,367.00 - $6,722.00 C
of Positions : Multiple
Work Location : Sacramento County
Telework : Hybrid
Job Type : Permanent, Full Time
Department Information
Our mission is to help taxpayers file timely and accurate tax returns and pay the correct amount to fund services important to Californians.
FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.
Department Website : Special Requirements
This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov / e-verify .
CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172 : All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date : 2 / 20 / 2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to :
Franchise Tax Board
Classification and Hiring Unit
Attn : Paul Smith
P.O. Box 550
Sacramento , CA 95812-0550
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at :
Franchise Tax Board
Classification and Hiring Unit
Attn : Paul Smith
9646 Butterfield Way
Sacramento , CA 95827
Drop off at Welcome Center in Main Lobby (may be non-operational on weekends and holidays)
08 : 00 AM - 05 : 00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :
REQUIRED : If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under "Minimum Requirements" on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose / Upload for the required document and then select Bypass File).
The Administrative Dissolution Team is responsible for call center duties, cases workload, and timely response to account follow-up. Please describe how you managed these duties in the past.
What was the situation?
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website : Special Requirements
Classification & Hiring
916) 845-3608
Hiring Unit Contact :
Paul Smith
916) 845-4759
Paul.Smith@ftb.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact : EEO Office
916) 845-2860
California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
ADDITIONAL APPLICATION INSTRUCTIONS
A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include :
Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.
Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the "Application Instructions" section.
Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.
EXAMINATION INFORMATION
To apply for the Compliance Representative position(s) as a list candidate, you must first take the online Compliance Representative exam .
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
