What are the responsibilities and job description for the IT Service Desk Supervisor position at State of California?
Are you an energetic, self-motivated, creative problem-solver with attention to detail? If so, we encourage you to apply!
Under direction of the Information Technology Manager I (ITM I), the Information Technology Supervisor II (IT Sup II) plans, organizes, and directs the work of the Information Technology Service Desk (ITSD) Unit, in the Technology Service Desk Section, Infrastructure and Operations Branch, within Technology Services Division(TSD).
If this sounds like a positive and exciting opportunity for you, then apply and tell us why.
We would love to have you join our team!
You will find additional information about the job in the Duty Statement .
Working Conditions
Department of Child Support Services (DCSS) is a diverse, family-friendly organization. The headquarters office is in Rancho Cordova, convenient to Highway 50, with free parking, close to restaurants and shopping. The facility consists of a standard office workspace, within a 2-story building, and may require sitting for extended periods of time while using a personal computer, reviewing documents, and attending meetings. The position requires occasional travel to off-site meeting locations, conferences, or training. The work environment is fast paced and requires the incumbent to be flexible, use good time management practices, and effectively identify priorities to complete assignments in a timely manner.
This position is eligible for a hybrid work schedule and requires employees to work two days, each week, on-site at our headquarters office in Rancho Cordova, CA; however, changes to the hybrid / telework program are at the department's discretion. DCSS does utilize a shared workspace or "hoteling" when working in the office. All employees may be required to report in person to the Rancho Cordova headquarters and / or off-site events or locations, as determined by management.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SUPERVISOR II
Additional Documents
Position Details Job Code # :
JC-466773
Position #(s) : 817-426-1404-014
Working Title :
IT Service Desk Supervisor
Classification :
INFORMATION TECHNOLOGY SUPERVISOR II $8,256.00 - $11,063.00
of Positions : Work Location :
Sacramento County
Telework : Hybrid
Job Type : Permanent, Full Time
Department Information
START ON A NEW JOURNEY TODAY!
The Department of Child Support Services (DCSS) promotes parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support. This is a great opportunity to work for a progressive and innovative organization that cares about children, and to collaborate with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized, and rewarded.
DCSS believes in the dignity and intrinsic value of every human being. We welcome, affirm, and support employees of all races, ethnicities, abilities and disabilities, experiences, socio-economic backgrounds, sexual orientations, gender identities and expressions, and any other category people use to define themselves. We strive to create safe and inclusive environments that celebrate diversity, embrace cultural sensitivity, foster positive relationships, and center equity in practice and policy. DCSS believes equity is an essential component of administering a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their children.
DCSS encourages people with disabilities to apply for jobs with us. The Limited Examination and Appointment Program (LEAP) can help people with disabilities get jobs with the State of California. Using LEAP is optional. Learn more about LEAP and find available examinations on CalHR's LEAP page. Link : Limited Examination and Appointment Program (LEAP) (ca.gov)
For more information about DCSS, visit :
Special Requirements
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date : 3 / 6 / 2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to :
Department of Child Support Services
Human Resources Branch
Attn : James Boyd
PO Box 419064 - MS 631
Rancho Cordova , CA 95741-9064
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at :
Department of Child Support Services
Personnel Services
James Boyd
11150 International Drive
Rancho Cordova , CA 95670
Closed holidays and weekends.
08 : 00 AM - 05 : 00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :
In addition to the required documentation listed above, a Statement of Qualifications
SOQs) must be submitted with your application. Please see the Statement of
Qualifications and Instructions section at the bottom of the job ad for more detailed
instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :
Hands-on experience in Desktop Support encompassing PC hardware / software installation, configuration, triage and troubleshooting. Proven troubleshooting skills and methodology, addressing a broad spectrum of technical issues. Strong IT customer service experience. Expert skills in written customer communications.
Expert knowledge and experience with :
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Human Resources Contact :
James Boyd
916) 464-5372
personnelhelp@dcss.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact : EEO Officer
916) 464-5018
DCSSOCR@DCSS.ca.gov
California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Additional Application Instructions :
An electronic application package submitted through your Cal Career account is highly recommended. Applications submitted electronically must be received by 11 : 59 p.m. on the final filing date.
A complete & detailed State of California Employment Application (STD.678) must be received in the Human Resources Branch or postmarked by the final filing date and include the following :
Failure to provide the information listed above may disqualify you from consideration for this recruitment.
All required documents listed in the "Required Application Documents" section must be submitted.
If you are unable to apply electronically through your Cal Career account, please mail the required application package to the mailing address provided above in the "Application Instructions" section. Applications submitted by mail must be postmarked before or on the final filing date. Mailed applications must include a signature.
If you are using education to meet the Minimum Qualifications for this position, please submit a copy of your unofficial college transcript(s) or diploma. An official, sealed college transcript(s) will be required upon appointment to the position.
For all questions regarding your Cal Careers account, you may contact the Cal Career Unit at 1-(866) 844-8671.
All other questions can be emailed to personnelhelp@dcss.ca.gov or call 1-916-464-5200.
Statement of Qualifications Instructions :
The Statement of Qualifications (SOQs) is a narrative description of how an applicant's education, experience, knowledge, skills, and abilities meet the qualifications for the position. The SOQs serves as documentation of each candidate's ability to present information clearly and concisely in writing. The hiring manager will review the SOQs and is considered the first interview for this position.
PLEASE NOTE : Resumes, letters, and other materials will not be evaluated or considered as the Statement of Qualifications.
DISCLAIMER : Applicants who fail to follow the format instructions or fail to submit a SOQ as required will be disqualified from the selection process.
FORMAT INSTRUCTIONS :
CRITERIA / CRITERION :
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
