What are the responsibilities and job description for the IT Service Desk Technician (Sacramento, CA) position at SOLV Energy, LLC?

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America. Job Description Summary : The IT Service Desk Technician will be responsible for supporting the functions of the SOLV IT Service Desk while providing excellent customer service to all service desk users.

Effectively supports the day-to-day needs of our organization, employees, and company leaders. This position will be onsite in Sacramento, CA. Job Description :

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned Position Responsibilities and Duties :
Provide excellent customer service and technical support through voice, Teams chat, email and ticketing system.
Support end users by troubleshooting, recreating user errors and tracking incidents in FreshService
Review, analyze, prioritize and resolve FreshService tickets while meeting all established SLAs.

Route incoming tickets as needed to other IT teams for timely resolution.

Escalate issues to higher tier support as needed in a timely manner with appropriate documentation

Perform employee onboarding / offboarding including device prep, account creation, end user training, etc

Perform technical support onsite and remotely as needed

Collaborate with other internal and external IT teams for fixes and enhancements to SOLV Energy systems and applications

Answer employee questions or facilitate resolutions regarding SOLV Energy technology systems.

Work with other technology team members, subject matter experts in the company, and / or 3rd party vendors to get employee questions / issues resolved.

Assist with the development of Service Desk processes, procedures, FAQs, etc., that will improve the service and support provided by the Service Desk team

Perform duties as assigned Minimum Skills or Experience Requirements :

2 years of professional experience in an IT support role and / or a combination of experience and equivalent education

Experience managing tickets within a service desk solution

Ability to provide excellent customer service in both oral and written format

Ability to work in a team-oriented, collaborative environment

Ability to maintain accurate documentation

Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills

Ability to absorb and retain information quickly

Ability to follow procedures consistently and accurately

Good organizational skills, with the ability to prioritize and coordinate work efforts

Proficient in the use of Microsoft O365 tools and experienced in supporting these applications

Energetic, enthusiastic, charismatic

Entrepreneurial spirit SOLV Energy Is an Equal Opportunity Employer At SOLV Energy we celebrate the power of our differences.

We are committed to building diverse, equitable, and inclusive workplaces that improve our communities.

SOLV Energy prohibits discrimination and harassment of any kind against an employee or applicant based on race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, or ethnicity, mental or physical disability, veteran status, parental status, or any other characteristic protected by law. Benefits : Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance.

Employees can enroll in our company's 401(k) plan and are provided vacation, sick and holiday pay. Compensation Range : $25.41 - $28.00 Pay Rate Type : Hourly If you're interested in a meaningful career with a brighter future, join the SOLV Energy Team.

Salary : $25 - $28

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IT Service Desk Technician (Sacramento, CA)

What are the responsibilities and job description for the IT Service Desk Technician (Sacramento, CA) position at SOLV Energy, LLC?

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