What are the responsibilities and job description for the Staff Services Analyst position at State of California?
Individuals interested in applying for this vacancy must have eligibility. If you are new to state service or need to gain eligibility to this classification, please Click Here to open the examination bulletin and follow the instructions on "How to apply".
The examination is a separate process from applying for this vacancy. Please be sure to follow all instructions for each process.
Virtual interviews via web portals or phone may be offered as deemed appropriate and feasible by the hiring manager - standard in-person interviews will still be offered if conditions permit.
About the External Affairs Division
The CPUC's External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results.
Our division oversees seven key functions :
1. Public & Media Relations
2. Creative Services
3. Consumer Advocacy
4. Internal & Executive Communications
5. Strategic Programs & Partnerships
6. Local Government & Community Engagement
7. Public Participation & Engagement
Together, we craft compelling narratives, establish valuable partnerships, and foster connections that resonate across California. Join us in making a difference and delivering results that truly matter.
Under the direction of the Staff Services Manager I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Staff Services Analyst (SSA) provides analysis of CAB operations, including quality assurance and case management. The analysis assignments are comprised of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders using what is learned via consumer complaints. The SSA regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff within CAB.
You will find additional information about the job in the Duty Statement .
Working Conditions
This is a statewide recruitment. This position can be filled in the following locations : Sacramento, San Francisco or Los Angeles. All identified locations will be considered as one candidate pool to fill one position.
This position requires travel.
Positions at the CPUC may be eligible for telework under Government Code 14200 for eligible applicants residing in California, and subject to meeting the telework eligibility criteria. Telework Policy CalHR
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES ANALYST
Additional Documents
Position Details Job Code # :
JC-463032
Position #(s) : 680-163-5157-013
680-163-5157-002
680-163-5157-004
680-163-5157-XXX
680-163-5157-016
Working Title :
Staff Services Analyst
Classification :
STAFF SERVICES ANALYST $3,749.00 - $4,698.00 A
4,059.00 - $5,081.00 B
4,868.00 - $6,093.00 C
of Positions : Multiple
Work Location : United States
Telework : Hybrid
Job Type : Permanent, Full Time
Department Information External Affairs Division / CAB / Written Operations Unit
Department Website : Special Requirements
Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description and duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be no smaller than 11-point Arial font, single-spaced, and no more than two pages.
Please number your responses in the same order as the questions are listed, 1- 3. Do not consolidate your responses .
For assistance in completing the SOQ, you may want to consider watching the following video from CalHR's Training Catalog Basics of Writing a Strong Statement of Qualifications.
It is strongly encouraged to apply through your CalCareer Account at www.jobs.ca.gov
Electronic applications submitted through your CalCareer Account are highly recommended and will be received / processed faster than other methods of filing.
If you are using education to meet the minimum qualifications for this position , you must submit a copy of your transcript or diploma. An official transcript will be required prior to appointment.
Applicants who completed their education outside the United States (with foreign degrees / transcripts) must obtain and submit verification of United States course / degree equivalency by the application deadline. Foreign education credential evaluation services can be found at
Employment information on the STD 678 State Application MUST be complete with dates, duties and responsibilities, and contact names and phone numbers of supervisors. Resumes, or referring to resumes, will not be accepted in place of the completed STD 678. Applicants who fail to submit a completed STD 678 will not be considered.
Only the most qualified candidates will be invited to an interview.
Per CCR 249.3, this job control may be used to fill subsequent vacancies.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date : 1 / 27 / 2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and / or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination / Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below :
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to :
Public Utilities Commission
N / A
Attn : Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco , CA 94102
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at :
Public Utilities Commission
N / A
Human Resources Division
505 Van Ness Ave, Room 3008
San Francisco , CA 94102
Monday - Friday Except Holidays
08 : 00 AM - 05 : 00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits
Benefits Summary
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website : Special Requirements
Rosa Sauer
213) 266-6803
Rosa.Sauer@CPUC.CA.GOV
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact : EEO Main Line
415) 703-5331
EEOConcerns@cpuc.ca.gov
California Relay Service : 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
