POLICE COMMUNICATION TECHNICIAN

Department Information

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• Employee Wellness program MotivateMe
• Excellent work-life programs, such as flexible schedules, training and more

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs

Description of Job

This position exists to execute internal and external communications between institution police, medical staff, ward staff, 1200 employees and other sources in order to establish a functional and safe environment for CMHIP patients and staff.

• Receives and records emergency and routine police complaints.
• Must calm caller to obtain information.
• Clarifies, confirms, and analyzes the situation to determine course of action.
• Adapts guidelines to fit individual situations.
• Must select best course of action where several exist.
• Transmits information to police officers utilizing dispatch radio.
• Listens for verification of officer’s safety to determine if more help is needed.
• Weighs importance of calls to prioritize them.
• Accesses CCIC/NCIC data base for officer safety purposes.
• Provides telephone switchboard assistance to CMHIP and other campus agencies by collecting information from incoming, outgoing, and internal calls to determine where to refer them.
• Explains system to employees and patients.
• Places all long distance operator assisted calls manually.
• Logs various telephone calls.
• Acts as information regarding telephone numbers.
• Reports and logs telephone trouble for repair service.
• Determines severity of problems and escalates reports to next level as required.
• Follows up for resolution.
• Monitors, answers, and responds accordingly to the Institutes 911 emergency telephone regarding fires, life threatening medical emergencies, escapes, and dangerous patient situations.
• Must listen and calm caller to obtain necessary information.
• Determine level of response. Locate/notify appropriate response team.
• Continuously assess situation to determine if more assistance is required until end of emergency.
• Must make critical decisions immediately as to priority of assistance.
• Receive and respond to monthly drills to maintain proficiency.
• Locates personnel through paging systems.
• Alphanumerically pages units and individuals during disaster drills and emergencies.
• Maintains and updates alpha page system.
• Conducts weekly testing of alpha page system for quality assurance purposes.
• Monitors and responds appropriate personnel to fire, duress, burglar, laboratory, and oxygen alarm systems.
• Verifies situation, notifies appropriate response team and records information.
• Analyzes situation to determine level of response.
• Monitors weather alerts and relays severe weather to Institution via e-mail or page.
• Initiates fire alarm for Building 125.
• Conducts monthly testing of duress and burglar alarms for quality assurance.
• Monitors and distributes restricted key sets to authorized personnel.
• Provides general clerical office assistance as it pertains to the work unit.
• Creates and deletes in employee computer location system.
• Assists in training of beginning level employees.
• Responds to emergency preparedness situations.
• Must make critical decisions immediately regarding response to various situations and notification processes.
• This position will be required to assist per recommendations from the Appointing Authority and/or Supervisor, should other duties within reason arise. Such as covering all shifts (0700-1500, 0800-1600, 1500-2300 and 2300-0700).
• Other job duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualification:

• One (1) year of experience in Public Safety Emergency Communications Dispatching

• Completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience.

• A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges. Additionally, you will be required take and pass a drug screen.
• Must successfully pass a TB (tuberculosis) Test.
• Shift Work: 7am – 3 pm; 3 pm – 11 pm; 11 pm – 7am
• Required to report without delay or interruption to provide essential or emergency
  services to ensure health, safety, and welfare.
• This position will be paid biweekly.
• Potential to be pulled to another shift to cover a shortage.
• May travel locally or statewide to attend training or meetings.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

• Experience in Public Safety Communications Dispatching
• Previous operation of a digital trunked radio system
• Familiarity with CCIC/NCIC query and entry
• Current or previous OSN for CCIC/NCIC access
• Large facility telephone switchboard operation experience

Supplemental Information

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Selection Process:

How to Apply (PLEASE READ CAREFULLY)
Please note that ONLY your State of Colorado job application will be reviewed during the screening of this position. ALL application materials must be submitted with your application before this job posting’s closing date. All application materials are considered complete at the time of application. It is paramount to clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.
After submitting an application, you should receive an email acknowledging your submission. If you do not get the email, please check to ensure you have actually submitted the application and typed the correct email address on the application.

Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. You may receive email notifications from a Colorado Department of Human Services employee or from this email address info@governmentjobs.com It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email; if you do not receive correspondence soon after the closing date, please contact the "Department Contact" listed in this announcement.

Comparative Analysis Process:
Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis. The comparative analysis for this position will include a review of your application material and your responses to any supplemental questions. Applications and responses will be reviewed by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the "Work Experience" section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and "see resume" statements will not be accepted in lieu of the "Work Experience" section of the application. Failure to include adequate information or follow instructions by the closing date may result in your application not being accepted and/or may affect your score, rank or inclusion in the final pool of eligible applicants.

SCHEDULED DATES of INTERVIEWS WILL NOT BE MADE UP. IF YOU FAIL TO SHOW AT THE APPOINTED DATE/TIME, MAKE-UPS WILL NOT BE ALLOWED.

Note: Transfers, voluntary demotions and reinstatements are required to apply and participate in the selection process.

For Recruiting questions, please contact jonathan.benavdes@state.co.us

ADAAA Accommodations:
CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.usor call 1-800-929-0791.

Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.