What are the responsibilities and job description for the Systems Analyst (Analyst III) - Denver position at State of Colorado Job Opportunities?
Department Information
This position is only open to Colorado state residents.
This position is covered by the Partnership Agreement between the State of Colorado and Colorado Workers for Innovative and New Solutions (COWins).- New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.
About CDOT
Do you want to make a difference in Coloradans’ lives? Do you have a passion for helping people and keeping them safe? At the Colorado Department of Transportation (CDOT), you will have the opportunity to do just that. The work our people do contributes to keeping Coloradans and visitors safe and provides freedom, connection, and experience through travel. Please visit our careers page to learn about CDOT and how we are making Colorado a great place to live, work and play, now and for the future! Also, check out our excellent benefits package!
CDOT for All
CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to https://studentaid.gov/pslf/
The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.
#LI-POST
Description of Job
About the Unit
This Analyst IIII position works in the Colorado Department of Transportation's (CDOT's) Chief Engineer Data Program & Project Analysis unit. The unit exists to collaboratively foster the increasing use of technological application/support principles and methodologies as a means to improve engineering practices in transportation. The unit’s goal is to ensure efficient and cross functional technology methods and architecture to obtain complete and accurate data that can be used to facilitate all areas of engineering: specialty, design, pre-construction, construction, materials and project management. The unit provides a high level of engineering system support determining business requirements and rules governing differential access according to department and customer needs. In doing so, it provides application strategic direction, needs analysis, software product direction for selection and implementation, process enhancement, and system operational guidance for supported solutions for all transportation regions across CDOT.
About the Position
The Systems Analyst supports the unit’s engineering systems. This position will serve as a fully operational analyst for specialty, design, preconstruction and construction systems that provide application services, data analysis and system evaluation for software solutions: SAP Project Support (PS), Consultant OnBoarding (Consultant Access Portal, One Identity), AASHTOWare Project, ProjectWise, ATSER and PMWeb. This position serves in compiling, analyzing, and interpreting a vast amount of complex engineering system data collected and utilized by Data Program & Project Analysis unit. This position clarifies methods to both end users within and outside of CDOT with respect to data system concepts, where there are unfamiliar/new applications beyond current methods. The Analyst will be responsible for determining the system support processes and designing system support operations for use in Quality Assurance/Quality Control activities and configuration management for resolving data validation and collection issues. Patterns of system support will need to be customized for each solution supported. This position is responsible for generating complex data analysis to determine data entry issues which will require adaptations of processes, dissemination of new processes and recommended system configurations for better results. The position analyzes services and trends, facilitates user requests and responses, and collaborates with the Office of Information Technology (OIT) for areas of access control and/or system issue resolution. The Systems Analyst will perform guidance activities to associated technical assistant contractors as a specialist in system support.
Your duties and responsibilities will include, but are not limited to, the following:
Data Analysis/System Support
- Develops, evaluates, and maintains systems and methods for collecting, processing, summarizing, analyzing, storing, archiving, retrieving, configuring, if applicable and reporting data for engineering systems supported following the guidance set forth by the Chief Engineer and associated procedural directives.
- Independently investigates data quality problems to determine cause; evaluates options and develops and implements solutions that meet standards and criteria. Designs studies to validate such decisions and identifies methods to improve data quality using the results of the studies.
- Performs ad hoc data analysis for supported engineering systems and CDOT regions in respect to the data collection requirements or reporting requirements that need to be met as determined by work processes.
- Collaborates with CDOT regions across the state for data collection issues and determines patterns of inaccurate/error of data collection.
- Oversees the system onboarding/offboarding of users to supported systems including PMWeb, ATSER, ProjectWise, AASHTOWare Project.
- Works with the Office of Information Technology Identity Access Management Team to perform access requests to needed systems.
- Provides guidance to technical support members regarding activities related to onboarding operations and processes that entail both CDOT and Office of Information Technology (OIT) policies for account renewal and creation for system access.
- Tests upcoming and/or new versions of support applications.
- Evaluates and reviews system business requirements and determines the potential impact changes will have on current system processes.
- Provides system improvements to OIT enterprise applications and/or vendor IT support teams based on system processes and business requirements.
- Gathers information from testing new releases in relation to established business processes.
- Performs fit-gap analysis and compares request to rules, regulations, and procedures.
- Participates in meetings to gather information to document current processes inside and outside of the engineering systems to ensure that these processes are kept up-to-date through research and attention to evolving needs.
- Analyzes and resolves first and second level user system related issues for supported applications: PMWeb, ATSER, AASHTOWare Project and ProjectWise.
- Analyzes and resolves complex user problems associated with supported systems; documents issue(s) and closes tickets once the issues are resolved.
Work Environment:
- Primarily daytime hours, Monday – Friday.
- Your schedule will primarily be 8:00 AM – 5:00 PM work hours, Monday-Friday, but we are flexible to meet your work/life balance needs while ensuring CDOT business needs are met.
- Opportunity to work some days in the office and some days remotely.
- Occasional overnight travel to present system training as requested/needed throughout the state.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications
Experience Only:
- At least six years of experience in a field closely to the Major Job Duties, which included at least 2 years of professional experience integrating business needs and processes with software functionality, providing software support and performing software testing. This experience must include troubleshooting end use computer issues.
Education and Experience:
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A combination of relevant education and experience equal to at least six years.
- Education from an accredited college or university with coursework in information technology, computer engineering, computer science, computer information systems, information science, data science, or another field of study related to the duties of this position will be considered.
- Professional experience integrating business needs and processes with software functionality, providing software support and performing software testing will be considered. This experience must include troubleshooting end use computer issues.
Please Note: The required experience must be substantiated within the work experience section of your application. “See Resume” statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.
Condition of Employment
- Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
The exceptional applicant will have proven ability or accomplishment in the following:
- Demonstrated success with the duties listed in the Description of the Job section;
- Years of State service experience related to the duties of this position;
- Highest work/personal ethics and integrity;
- Experience in supporting enterprise-wide software solutions;
- Experience in coordinating with technical IT staff to help administer software solutions including application maintenance and access management, incident management and system fixes.
- Experience with ASTER Project Wise, AASHTOWARE and PMWEB Construction Project Management.
- Experience in collecting system requirements for additional system functionality implementations;
- Experience determining and implementing electronic document process improvements;
- Extensive knowledge and experience evaluating business/project process needs with software functionality.
- Experience providing end user support;
- Experience testing software applications;
- Experience performing complex data analysis;
- Excellent customer service and change management skills;
- Excellent verbal and written communication skills, with an ability to express complex technical concepts in user-friendly terms;
- Ability to manage multiple assignments, priorities, and projects in a demanding environment;
- Experience providing training;
- Ability to work under tight deadlines and be adaptable to changing assignments;
- Ability to take initiative to solve problems in an innovative manner;
- Ability to negotiate mutually acceptable solutions and build consensus through give and take;
- Strong interpersonal and relationship building skills;
- Ability to collaborate with others to determine solutions;
- Strong time management skills, including prioritization skills;
- Excellent reasoning, analytical, and problem solving ability;
- Strong research/investigation skills;
- Attention to technical detail and accuracy;
- Ability to work effectively in both independent and team situations.
Supplemental Information
Applicant Checklist
Complete Applications must include the following documents:
- A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)
- A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)
- A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application. Cover letters will not be accepted after the closing date and time of the announcement.
- A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.
- If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.
- If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.
Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.
Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
Notifications:
All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position. If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.
The Hiring Process:
- All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
- Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
- Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
- Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above. Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.
- A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.
Transfer, Non-Disciplinary Demotion or Reinstatement
If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants. If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.
Employment Screening
If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of the applicant's authorization. As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction. In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Info Cubic.”
Info Cubic, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Info Cubic, a Division of Orange Tree, including its privacy policy, may be found online at www.InfoCubic.com and www.OrangeTreeScreening.com. Info Cubic is located at 7275 Ohms Lane, Minneapolis, MN 55439.
The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks. CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.
Info Cubic, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Info Cubic, a Division of Orange Tree, including its privacy policy, may be found online at www.InfoCubic.com and www.OrangeTreeScreening.com. Info Cubic is located at 7275 Ohms Lane, Minneapolis, MN 55439.
The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living. The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks. CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying. The information contained in the report will be obtained from private and/or public record sources. The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.
Appeal Rights
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go to spb.colorado.gov; contact the State Personnel Board for assistance at 303.866.3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Equity, Diversity, and Inclusion
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Discrimination and/or harassment against any person is prohibited because of disability, race, creed, color, sex, sexual orientation, religion, age, national origin, ancestry, political affiliation, veteran’s status, marital status, gender identity or any other protected class recognized under the Colorado Anti-Discrimination Act (CADA). This applies to all employment decisions.
ADAAA Accommodations
CDOT is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Erin Hardin at Erin.Hardin@state.co.us.
Former State Employees
Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.
ERIN (SAP #50037119/PCR #59789)
