What are the responsibilities and job description for the TEMPORARY Seasonal Employee - Cherry Creek State Park position at State of Colorado Job Opportunities?
Department Information
To apply, please submit only your application (without attachments such as resumes or cover letters). This announcement will remain open until FILLED. You are encouraged to apply early.
The mission of the Colorado Department of Natural Resources is to develop, preserve, and enhance the state's natural resources for the benefit and enjoyment of current and future citizens and visitors. In an effort to build diversity and inclusion we welcome applications from people of diverse backgrounds and abilities.
COLORADO PARKS AND WILDLIFE (CPW)
Our Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources. Colorado Parks and Wildlife.
Description of Job
REVENUE LEAD $19.00/HOUR: A customer service based position that involves greeting visitors, selling parks passes, answering phones, counting cash receipts, and providing information to the public. Daily interaction with park visitors requires effective communication and public relations skills. Work leader responsibilities over entrance attendants. Specific duties include but are not limited to:
- Understands and follows Park regulations, policies and procedures
- Applies excellent customer service, cash handling and supervisory skills
- Trains and supervises entrance station attendants
- Maintains entrance station attendants' working files
- Prepares cash change funds and shift box pass inventories
- Assist Revenue Manager with cash and pass inventory audits
- Reconciles attendant time sheets, shift reports and bank deposits
- Monitors entrance stations for cleanliness, working supplies and brochures
- Assist with collection of self-service and shower revenue
- Coordinates Group Picnic process including check-in/check-out
- Maintains assigned vehicle as needed
- Keeps visitors and staff informed of events, schedule changes and notices
- Revenue report data entry
- Collect revenue, complete shift report and balance shift box at end of each shift.
- Provide information and assistance to park visitors (distributes maps/ brochures, orients visitors to park amenities, promotes education programs, etc.)
- May receive and pass along visitor complaints.
- May assist with special events or programs within the park.
- Other duties as assigned.
- Staff the park ANS (aquatic nuisance species) inspection station.
- Conduct physical boat inspections and boater interviews.
- Provide information and assistance to the boating public (distributes brochures, promotes ANS education, educates about State Park regulations, etc.)
- Cleaning and light maintenance duties of interior and exterior of ANS inspection areas. Including maintenance of facilities and grounds.
- Accurate counting and recording of all boat inspections, either written or by phone application software.
- Training in boat inspection and decontamination procedures will be provided.
- Conduct physical boat inspections, decontaminations and boater interviews.
- May document and report visitor complaints.
- Other duties as assigned.
- May be required to work at the ANS station for an 8 hour shift and take lunch at the station.
- Operates and performs routine maintenance on State owned vehicles and equipment
- Assures quality customer service and facility maintenance, repair and cleanliness
- Provides information and assistance to visitors
- May assist with carpentry, plumbing, masonry, electrical work and transporting materials and supplies
- Performs other duties as assigned
- Staff the park entrance station and/or the visitor center.
- Provide information and assistance to visitors (distributes maps/brochures, orients visitors to park facilities and amenities, promotes education programs, educates on State Park regulations, etc.)
- Provide information to the boating and non-boating public.
- Sell parks passes, permits, books, maps, clothing, firewood and other novelties.
- May sell gift certificates, search and rescue cards, boat registrations, OHV registrations and snowmobile registrations, fishing and hunting licenses.
- Operate a cash register.
- Answering of telephones and transferring/taking messages.
- Photo-copying and filing.
- Collects revenue, completes shift report and balances shift box at end of each shift.
- May prepare campground reservations forms and documents.
- May document and report visitor complaints.
- Cleaning and light maintenance duties of interior and exterior of gates, visitor center and/or offices, including litter pick up.
- May assist with special events or programs within the park.
- Other duties as assigned
- Staff the visitor center.
- Provide information and assistance to visitors (distributes maps/brochures, orients visitors to park facilities and amenities, promotes education programs, educates on State Park regulations, etc.)
- Provide information to the boating and non-boating public.
- Sell parks passes, permits, books, maps, clothing, firewood and other novelties.
- May sell gift certificates, search and rescue cards, boat registrations, OHV registrations and snowmobile registrations, fishing and hunting licenses.
- Operate a cash register.
- Answering of telephones and transferring/taking messages.
- Photo-copying and filing.
- Collects revenue, completes shift report and balances shift box at end of each shift.
- Prepare campground reservations forms and documents.
- Document and report visitor complaints.
- Cleaning and light maintenance duties of interior and exterior of visitor center and/or
offices, including litter pick up. - May assist with special events or programs within the park.
- Other duties as assigned.
- Schedule, plan and present Junior Ranger programs
- Schedule, plan and present school and group programs
- Schedule, plan and present campfire programs and guided hikes
- Schedule, plan and present outreach programs
- Work with individual and group volunteers
- May train volunteer naturalists
- Work with other State, Federal and local agency naturalists
- Market and promote attendance at programs
- May develop brochures and other written materials
- May assist with special events or programs within the park
- Collect, catalog, organize and protect park collections of slides, photographs, etc.
- May attend training sessions
- Assist the Park Ranger(s) and other staff with other duties as assigned
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
REQUIREMENTS:
- Must have a valid Colorado drivers' license or reliable transportation
- Must be able to work weekends, holidays, and various shifts.
- Previous experience handling money and working with the public.
- Computer experience (Microsoft Word, Excel, Point of Sale) is highly recommended and helpful.
- May need to undergo criminal background investigation.
- Hours: 40 hours per week, nights, holidays and weekends required
- Possess strong interpersonal communication skills
- Ability to work with little supervision
-
May be required to work the entrance station for an 8 hour shift and take lunch
in the station.
WORK CONTEXT:
In addition to work activities, below is a list of means and manner of conducting duties in this
position:
Radio Communication — Radio communication is also a primary means of communication for this position, and used daily.
Dealing with external customers is critical to the position and extremely important
Electronic Mail — This is one of the primary means of communication for this job.
Face-to-Face Discussions — Face to face discussions occur daily.
Duration of Typical Work Week — The number of hours worked is, on average, but not limited to, 40 hours per week. Shifts are generally 8 to 10 hours and days off are generally weekdays. Shifts will include weekends and holidays.
Consequence of Error — Error in this position could result in minor to serious implications if the mistake that was not readily correctable (depending on the situation).
Letters and Memos — Most written communication is handled electronically via email.
Contact With Others — Contact with others occurs daily and should be considered one of the
critical contexts for the position.
Work With Work Group or Team — As explained above, contact with others is critical to the
position and is always working as part of a team.
UNIFORMS:
The park will provide uniform shirts, hats and name tags. Employee will be required
to purchase limited uniform items at their own expense.
Supplemental Information
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Department of Natural Resources is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us.
E-Verify employer:
The Department of Natural Resources participates in E-Verify in accordance with the program's Right to Work for all newly-hired employees. Employees are queried through the electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify identity and employment eligibility. You may complete section 1 of the I-9 form upon your acceptance of a job offer letter, but no later than your first day of employment and in addition, on your first day, but no later than the third day, you are required to submit original documents to verify your eligibility to work in the U.S. Learn more about E-Verify, including your rights and responsibilities.
Toll–Free Applicant Support - Technical Help
If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files and second, close the document before you attempt upload (attach) it. The Human Resources Office will be unable to assist with these types of technical issues.
Salary : $18 - $19
