Bilingual (Spanish/English)- Administrative Assistant III

GJJ-000313 04/25; Enrollment Services, Call Center

Pikes Peak State College is located at the foot of Pikes Peak in Colorado Springs, Colorado. PPSC offers broad programs in transfer, occupational, and preparatory subjects emphasizing student and community needs. Colorado Springs is a great city to both work and live.

CCCS recognizes the importance of a workforce that is reflective of our diverse student community which consists of 22.1%Hispanic; 6.2% Black/African American; 3.7% Asian/Pacific Islander: 0.9% American Indian/Alaskan Native; and 60.5% White. As such, we are interested in selecting the best candidate from a diverse pool.

EMAIL ADDRESS: All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Please include your current e-mail address on your application and set up your e-mail to accept messages from 'cccs.edu' and info@governmentjobs.com addresses. If you do not have an email address, then you will receive correspondence via US mail.

NOTE: This full-time position will work Monday through Friday, 8:00 a.m. to 5:00 p.m. with varying hours and days off, which may include evening hours, depending on the business needs of the college. Must be proficient in Spanish, both spoken and written. 

The Colorado Community College System (CCCS) and it’s colleges is the statewide pathway to individual achievement and economic vitality. We provide an accessible, responsive learning environment that facilitates the achievement of educational, professional and personal goals by our students and other members of our communities, and we foster an atmosphere that embraces academic excellence, diversity and innovation.

You will admire the friendly culture of our colleges and be inspired by our team environment and dedicated employees. Additionally, we offer:

• Generous annual and sick leave benefits; our employees stay because of the work/life balance they are able to obtain here.
• Attractive health, dental, vision, life, and flexible savings options; we will also help you build your retirement savings via our defined benefit or defined contribution plans.
• An opportunity to become a lifelong-learner and enjoy considerable savings for the college education of your dependents through our tuition reimbursement program.

This position provides information and assistance to current and prospective students across all areas of student enrollment, from admissions through graduation. Support is delivered in person, by phone, and electronically (email, text, and chat). The employee will rotate between the Call Center, and in-person services and must be flexible to work at different campus locations as needed.

Key Responsibilities:

• Student Support (English & Spanish):
  Communicate with students in both English and Spanish regarding all aspects of enrollment services. This includes assisting with admissions, class registration, transcript requests, account reviews, financial aid, and graduation requirements.

• Call Center & In-Person Services:
  Provide front-line support primarily through the Enrollment Services Call Center. Interact with students via phone, email, text, chat, video calls, and in-person to address questions and resolve issues.

• Technology Guidance:
  Educate students on using online tools such as the student portal, email, FAFSA application, Navigate, and the PPSC website. Assist students with completing tasks like applying for admission, checking financial aid status, and managing their student accounts.

• Financial Aid Assistance:
  Guide students through the financial aid process—including applying for aid, understanding award notifications, and maintaining eligibility. Review financial aid documents for accuracy and ensure proper documentation in Banner. Help determine when additional documentation is required based on federal and state guidelines.

•  Live Chat Support:
  Act as the primary content writer for the college's chatbot and live chat platforms. Collaborate with colleagues and departments to keep responses accurate and up to date.

• Student Records & Documentation:
  Process student records daily, including add/drop forms, transcript requests, selective service holds, and withdrawal forms. Ensure compliance with college and departmental policies using the Banner system.

• Orientation & Outreach:
  Participate in New Student Orientation to explain financial aid processes and help new students complete key enrollment steps.

• Campus Flexibility:
  Serve as backup for the Centennial Campus front counter. Must be adaptable and willing to support multiple campus locations as needed.

Residency Requirement:

This posting is only open to residents of the State of Colorado at the time of submitting your application. 

Class Code & Classification Description:

G3A4XX

ADMINISTRATIVE ASSISTANT III

MINIMUM QUALIFICATIONS:

Experience Only:

Three (3) years of clerical experience as the primary function and proficient with reading and writing in the Spanish language. Successful candidate must have strong problem solving, interpersonal, communication, critical thinking and organizational skills to handle multiple tasks simultaneously while meeting targeted deadlines. Computer literacy and attention to detail(ability to check for typographical, grammatical and spelling errors, etc.) is a must. Effective verbal and written communication skills are necessary for success in this position. Willingness to learn new skills as projects demand. Commitment to creating an inclusive learning & work environment and demonstrated ability to work effectively with students, families, faculty and staff of diverse backgrounds. Do not use "See Resume" statements on application; your application must be completed in detail and clearly document your relevant work experience. (Part time experience will be prorated).

OR

Education and Experience:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years. College, university, or non-correspondence business school course work from an accredited institutions may substitute for the clerical experience as listed above on a year for year basis. A copy of your transcript verifying the required credits must be received by application deadline in order to be considered. Please redact age-related information on your transcript.  

Conditions of Employment: Must be proficient in Spanish, both spoken and written. Must submit to and successfully complete pre-employment background check as a condition of hire. Felony convictions or conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from consideration for this position. Should your background check reveal any charges and convictions, it is your responsibility to provide PPSC Office of Human Resources with an official disposition of the charges. 

Preferred Qualifications: Include prior experience working in a higher education setting or in a call center environment. The ideal candidate will have a strong background in clerical responsibilities and be comfortable working in a fast-paced, student-centered customer service and data entry environment. A demonstrated history of providing quality customer service to a diverse range of individuals is essential. Advanced knowledge of Microsoft Office Suite including Word, Excel, and Outlook. The candidate should also have experience handling conflict resolution, using negotiation skills, and applying effective problem-solving methods to address concerns at the lowest possible level. Strong interpersonal and communication skills, along with the ability to work collaboratively and flexibly as part of a team, are highly valued. Must have the ability to handle lengthy phone calls while relaying a professional attitude under all working circumstances.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.This posting may be used to fill one or more similar positions in the future.

Comparative Analysis Process:Your employment application will be used to rate your training and experience and to determine your rank among the candidates for this position. Other forms of testing may include eSkill, oral board, written, etc. subject to change based on number of qualified applicants. It is, therefore, very important to fill out the application completely and to give a detailed description of your education and work experience. Your application and attachments should address the described duties, minimum, and preferred qualifications. Be sure your application specifically addresses the requirements as listed in the Minimum Requirements section and that all required documents are included in the application packet (e.g. application, transcripts, licensure, supplemental questionnaire, etc.). Failure to include the required information by the application deadline will result in your rejection from consideration of the position.

IMPORTANT NOTE TO APPLICANTS: Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinary terminated or resigned in lieu of termination, must disclose this information on your completed application. For information regarding Pikes  Peak State College Security, including crime statistics for the Centennial, Downtown Studio, and Rampart Range campuses and surrounding area, please see the PPSC  Department of Public Safety’s website at:https://www.pikespeak.edu/administration-operations/campus-police/index.php.. For a hard copy report please contact Human Resource Services at 719.502.2600.

Equal Opportunity Employer: 
The Colorado Community College System believes when all human qualities are regarded with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, creed, ancestry, national origin, marital status, genetic information, military status, or any other protected status in accordance with applicable law.

Americans with Disabilities Act (ADA) Accommodations:  
As part of our commitment to provide access to individualized support, our agency will assist individuals who have a disability with reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Vice President of Human Resource Services, Kim Hennessy, at Kim.Hennessy@PikesPeak.edu or call (719) 502-2006.

Pregnant Worker’s Fairness Act:
The Pregnant Worker’s Fairness Act allows applicants to request a reasonable accommodation for known limitations related to pregnancy, childbirth, or related medical conditions. If you require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to  the Vice President of Human Resource Services, Kim Hennessy, at Kim.Hennessy@PikesPeak.edu or call (719) 502-2006. 

Address Confidentiality Program:
If you are covered by the Address Confidentiality Program as provided by Colorado Revised Statute (CRS) 24-21-201 through 24-21-214, please notify the Human Resources office or analyst listed on this announcement so that you are provided the appropriate time extension for notifications provided by U.S. Mail. The extension allowed under this program applies only to U.S. Mail notifications that include a deadline of 10 days or less.

The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website athttp://www.ccaurora.edu/students/student-right-know. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:

Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.  

Salary : $4,154 - $4,985