What are the responsibilities and job description for the FAMLI Production Support Lead position at State of Colorado?
THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY
THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL
5:00 PM ON WEDNESDAY FEBRUARY 5, 2025
This position will have remote and hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.
This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
In addition to rewarding and meaningful work, we offer excellent benefits:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
Our agency website: Colorado Department of Labor and Employment
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
$2,697.69 - $3,721.85 Biweekly
$5,845.00 - $8,064.00 Monthly
$70,140.00 - $96,768.00 Annually
| H1C4XX | ANALYST IV |
Seven (7) years of relevant experience in an occupation related to the work assigned to this position. Relevant and related experience must include direct experience in managing & monitoring production systems support, including triaging trouble ticket escalation.
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years. Relevant and related experience must include direct experience in managing & monitoring production systems support, including triaging trouble ticket escalation.
Preferred Qualifications:
- Demonstrated experience in production support
- Experience working in a multi unit environment leading and or managing a team of at least 5 employees
- Demonstrated ability to troubleshoot, provide initial analysis & documentation.
- Experience managing/ leading/ coordination of planned system maintenance
- Experience performing similar duties as a State of Colorado classified employee.
- Work Leader: Able to inspire and effectively assign tasks and projects and be accountable for service level agreements, timeliness, correctness and soundness by checking progress, establishing standards, checking the end product, etc. Experience providing technical operations support in cross-functional operations
- Excellent problem-solving skills: Ability to analyze complex issues, identify trends, and implement innovative solutions to drive continuous improvement.
- Business analysis: Knowledge of the process intended to match user and organization’s needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analyzing symptoms.
- Strong communication and collaboration: Exceptional interpersonal skills and the ability to engage with stakeholders at all levels, both internally and externally.
- Technical expertise: In-depth knowledge of relevant technologies, systems, and platforms to effectively oversee technical support operations.
- Familiarity with support processes: Experience with Incident Management, SLA compliance, and other relevant support processes.Adaptability: Capacity to navigate and lead through changing environments, including emerging technologies and evolving stakeholder needs.
- Customer-centric approach: A deep understanding of customer needs and expectations, and a commitment to delivering exceptional service.
- Process improvement mindset: A passion for driving efficiency and identifying opportunities to enhance existing support processes.
- Must be a current, permanent, classified employee of CDLE.
You must pass a thorough background check prior to employment.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.For questions regarding this recruitment, please contact: maria.ramirez@state.co.us
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.
Comparative Analysis Process - Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.
THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.
Salary : $70,140 - $96,768
