Program Assistant I (Term-Limited)

 

THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY  THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 

5:00 PM ON WEDNESDAY, FEBRUARY 4, 2025 

Although this position is intended to be 100% remote, it may still be required to report to the listed address at the discretion of the supervisor and based on business need.  

This position is Term Limited through one year after the hire date of the applicant selected. The candidate selected for this position will be required to sign a waiver of retention rights.  

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs  and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans 
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD Eco-Pass Commuter Program
• Typically qualify for the Public Service Loan Forgiveness (PSLF) program

Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews

Classification: Program Assistant I (H4R1XX) 

Salary Range:

$25.17 - $33.37 Hourly

$2,013.23 - $2,669.54 Biweekly 

$4,362.00 - $5,784.00 Monthly

$52,344.00 - $69,408.00 Annually

NOTE: The Biweekly, Monthly, and Annual rates are based on 2080 hours a year (in other words, full-time or 40 hours per week). This position is part-time and 20 to 30 hours per week.

Description of Work Unit

This work unit provides operational and technical support for areas that investigate, administer, execute and advocate
for statewide programs ensuring compliance with Title 8 of the Colorado Revised Statutes, the Colorado Overtime and
Minimum Pay Standards Order, and regulations pertaining to payment of wages, state minimum wage, labor standards,
child labor, labor relations, and other statutes concerning labor standards and working conditions. This includes working
with employees and all levels of management to help streamline internal operations, provide professional and
operational services, interpret and explain department and division policies and procedures, ensure work units have the
tools and supplies needed to perform work, and to provide oversight of and assistance with employment actions,
timekeeping, scheduling, travel and budgetary needs.

Description of Job

The position reports directly to the Labor Standards Wage & Hour Program Manager to discuss approaches and best ways to address business needs. This position is familiar with the daily operations of each unit; they will need to use judgment in determining the priority of needs for each area.

This position is required to provide operational and technical support, as well as interpretation for one or more of the Labor Standard Investigations Specialized Units. The position provides technical guidance to each program area they are assigned. 

The position is the point of contact for managers of these specialized units to identify operational needs, organization, and best practice strategies for process improvements or operational changes to increase productivity and ad hoc projects assigned.

The position is also a lead worker for incoming support staff for the Division as we grow over the next year to train them on specific processes for the program area. This position plans program unit workflow, provides training and direction to others as well as identifies tasks to delegate to Services & Support staff.

Duties

Program Support

This position assists program managers in delegating duties to manage the unit's operational needs. This position conducts research and compiles information on behalf of the unit. This position assists with reports related to unit services, performance and projects. Develops and maintains process and procedures for the Unit’s operational needs, identifies best practices for program area duties that relate to scanning or data entry; and maintains tracking spreadsheets for various complaints and inquiries while unit’s are being established in LSCS.

Monitor and analyze workflow and productivity at the intake level to develop and document team tasks, work processes and procedure manuals. Create, revise, and implement specific unit procedures related to workflow, coverage, correspondence, and timeliness. Collaborate with unit staff members to identify needs and design processes for providing services and support functions in an efficient manner and streamline coordination among various work groups. Participate in unit and division process improvement projects and activities; identify opportunities that can streamline program area workflow, working with the Subject Matter Expert (SME), Program Manager and/or Policy Advisor to ensure new programs objectives are met, increase efficiency and customer service. Engage support team members in
process improvement efforts and in adapting to new processes and procedures to ensure that everyone is informed and has the understanding and tools needed to succeed.

The position is relied on by the Program Manager, SME and/or Policy Advisor to develop best practices for intake when designing complaint forms, implementing new programs into Salesforce and updating content for the program areas external web pages. The position stays current with ever-changing labor laws specific to that program area. The position will be relied upon by management to seek opportunities to incorporate value added services for both external and internal customers.

Data Research

The position will be responsible for data research projects related to specific program areas. Many of these projects will require independent research, data gathering and analysis. These reports will be used by management to report out on Wildly Important Goals (WIGS), ad hoc requests from the Governor's office, legislators and
other requests for programmatic impacts.

The position will be responsible for gathering data onto a spreadsheet, possibly researching addresses and registered agents of each employer. The position will need to document specific data for record purposes; coordinate with policy advisors and compliance investigators on reports.

Initial Claim Intake for the Wage and Hour Claim Program

This position is responsible for initial claim intake of all incoming wage and hour complaints. Each year, on average the Division receives 3,000 to 4,000 wage complaints. This position performs the initial evaluation of each wage complaint, and decides if any evidence is needed before transferring the complaint to Preliminary Investigation. This position utilizes the Division’s software programs and other sources to research and correct claim party mailing addresses; without the correct information, the investigation cannot commence.

This position adheres to and applies all Division policies, processes and procedures applicable to wage claim investigations. The position prioritizes work to ensure that all tasks are completed in an efficient and timely manner. The position observes and adheres to statutory due dates in order to decide what action should be taken. This position prepares and reviews reports for the initial claim intake to identify solutions, and achieve efficiency within the wage claim
process.

This position is responsible for responding to investigation phone calls, providing the correct information based on their knowledge of Colorado wage and hour law. This position is also responsible for funneling any email inquiries in the Labor Standards email inbox to the Compliance Investigators, while deciding which inquires to answer themselves. This position is responsible to provide clerical support for email and written inquiry assignments, certain aspects of claim investigations, including but not limited to mailings, process and procedure review, document redactions, labeling and assigning emails within the labor standards inbox, scanning and uploading claim related material to Salesforce or the appropriate network drive, and preparing and responding to certified copy requests.

This position is responsible for communicating with the public on a range of matters, helping resolve issues claimants have with filing their claims, answering questions on policies and procedures, status updates on claims, and any other inquiry from the public they may receive. The position will need to determine when to escalate inquiries, determine if claims have been assigned and transfer claimants to the proper Compliance Investigator, route inquiries to the correct
department, and assist other support staff with communication when needed. Monitoring, evaluating, responding to, or referring phone calls, sorting and routing mail, e-mail, electronic fax and in-person inquiries including determining the applicability of laws under the division’s jurisdiction and ability to assist the customer by assisting with completion of forms, record requests and searching the database of complaints and referring to the appropriate compliance investigator as directed by the supervisor. Determines the nature of a customer’s concern, responds to questions that fall under the division’s authority and refers them to the appropriate agency or resource such as the United States Department of Labor, Civil Rights, or a private attorney. This position also provides information regarding other CDLE
programs and offices of the Department and assists with navigation to CDLE’s website and to those specific programs or offices.

This position is Part-Time (20-30 hours per week) and Term Limited through one year after the hire date of the applicant selected. The candidate selected for this position will be required to sign a waiver of retention rights.  

Experience Only:

Four (4) years of experience in an occupational field related to the work assigned to the position

OR

Education and Experience:

Four (4) years of a combination of related education and/or relevant experience in an occupation related to the work assigned 

Required Competencies:

• Communication: Comfortable articulating complex information to a wide audience in writing and verbally, and can do so effectively and in a timely manner.
• Critical Thinking: Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Takes initiative in identifying existing and potential challenges. Confidently considers solutions and presents options.
• Transparency and Accountability: Embraces government transparency and accountability to the program, the team, and the general public.
• Critical Thinking and Problem Solving: Is able to distinguish between relevant and irrelevant information, and use sound reasoning to arrive at decisions.
• Customer and Team Focused: Approaches work with a collaborative, customer-centered mindset.
• Driving Results: Ability to meet organizational goals as well as customer expectations.  Ability to coordinate several competing priorities within strict time constraints and ensure effective performance
• Strong computer skills, including current experience with Google Workspace, Microsoft Word and Excel, and Adobe Acrobat Pro.

Preferred Qualifications:

• Knowledge of Colorado labor laws
• Experience with the Colorado Courts e-filing system 
• Salesforce Experience
• Experience using Google Workspace, including Google Mail, Google Calendar, and Google Drive
• Performing duties similar to those assigned to the position as a classified State of Colorado employee.

Conditions of Employment:

• Must be a Colorado resident at time of application.
• Must pass a thorough background check prior to employment, which will include E-verify.
• This position is Term Limited through one year after the hire date of the applicant selected. The candidate selected for this position will be required to sign a waiver of retention rights.  This is a part-time (20-30 hours per week) position.
• Although position is expected to be fully remote, position may be required to report to the listed address upon request of the supervisor and according to business need.

APPEAL RIGHTS:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.   

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.   

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.   

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

For questions regarding this recruitment, please contact: david.stevenson@state.co.us     

Minimum Qualification Screening 

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.   

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.     

Comparative Analysis Process – Structured Application Review 

After minimum qualification screening and the online skills test, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.    

Supplemental Questions 

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.     

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES     

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.   

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at sean.montoya@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.      

While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.

Salary : $52,344 - $69,408