What are the responsibilities and job description for the Safe2Tell Analyst I position at State of Colorado?
This position is open to Colorado state residents only.
This recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.
Although the full salary range for this position is provided, appointments are typically made at or near the range minimum
CDPS is an equal opportunity employer. See our EEOD Utilization Report (2020)
Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.
Our Vision - Creating safer and more resilient communities across Colorado.
Our Core Values – Unity, Honor, Service
At CDPS we nurture a centric culture driven by our commitment of creating a safer Colorado, an inclusive workplace where everyone can be their own authentic self. We model a culture of collaboration, support and growth to our employees. Our culture has public service focus, and we strive to provide innovative solutions and services to our fellow Coloradans!
Click here to learn why CDPS employees love their jobs
Careers with a purpose:If you are passionate about public safety service, and are eager to dedicate your career to serving Coloradans, this is the organization you want to join!
We are committed to providing public safety services to our fellow Coloradans in their times of greater needs such as: safety on our roads, preparing and mitigating environmental disasters, disaster recovery, combating crime, school safety, and victim recovery.
You’ll have the opportunity to challenge yourself and acquire new capabilities to build a rewarding and fulfilling career while making a difference in our community! When you join CDPS, you are joining a team of exceptional individuals and together you will be inspired, motivated and supported to become the best you can be.
Unmatched Benefits:
We highly value work life balance and offer excellent work-life programs, training, and professional development opportunities!
Did you know that only 15% of employers offer a defined contribution plan? CDPS offers unmatched retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401K and 457 plans.
The Employee Assistance Program (C-SEAP) is available in every region of the state. It is our effort to support the well-being of employees and the workplace. EAPs provide short-term counseling, referrals and resources, as well as training and organizational development services.
CDPS provides generous time off including 11 paid holidays per year plus vacation, sick leave, and wellness days.
Medical and dental options are available for permanent employees and their dependents. We also offer short and long-term disability coverage, and life insurance that includes legal resources and discounts.
Additional benefits we offer include free ECO passes for qualifying State employees within the RTD service area, and reduced college tuition at CSU Global and DeVry University.
To learn more about State of Colorado Benefits, please visit State of Colorado Benefits
DIVISION OF HOMELAND SECURITY AND EMERGENCY MANAGEMENT
This position is located within the Division of Homeland Security and Emergency Management (DHSEM). The Division of Homeland Security and Emergency Management (DHSEM) is a dynamic and diverse team that is committed to developing, administering and coordinating comprehensive and integrated statewide emergency management and homeland security programs. The Division’s work ensures the safety and security of Colorado and its infrastructure through unity of effort with local, tribal, state, federal, private, and nongovernmental partners.
This position is located within the Division of Homeland Security and Emergency Management (DHSEM). The Division of Homeland Security and Emergency Management (DHSEM) is a dynamic and diverse team that is committed to developing, administering and coordinating comprehensive and integrated statewide emergency management and homeland security programs. The Division’s work ensures the safety and security of Colorado and its infrastructure through unity of effort with local, tribal, state, federal, private, and nongovernmental partners.
Our Mission: To lead and support Colorado's effort to prevent, protect, mitigate, respond to and recover from all-hazards events.
Our Vision: A prepared, safe and resilient Colorado!
Our Core Values: Service, Teamwork, Respect, Integrity, Vision and Excellence.
Our Guiding Principles: Results-Focused, Innovative, Service-Oriented and Employee-Centric.
Our mission is accomplished through a comprehensive and coordinated program of mitigating hazards, preparing for emergencies, preventing terrorist attacks and other criminal activity, coordinating resources for response to a disaster and supporting subsequent recovery efforts. The division also serves as the conduit for state and federal funding to prepare for and recover from all hazard events. The division accomplishes its mission through the following offices:
- Director's Office
- Office of Emergency Management
- Office of Grants Management (Formerly Office of Preparedness)
- Office of Security and Prevention (CIAC)
- Office of Public Safety Communications (OPSC).
ABOUT THE WORK UNIT
The Colorado Information Analysis Center (CIAC) serves as the focal point within the state for receiving, analyzing and sharing threat-related information among private sector, local, tribal, and federal partners. The CIAC includes representatives from all levels of government and that represents a clearinghouse for threat information with a focus on protecting civil rights, civil liberties and privacy concerns. The CIAC also provides situational awareness and a common operating picture and coordinated information collection, analysis, dissemination for Colorado Department of Public safety (CDPS). The CIAC includes the following sections:
- All Threats Intelligence Unit: is responsible for the receipt, review, analysis and dissemination of threat and hazard related information and intelligence. The unit produces reports for law enforcement and non-law enforcement personnel for the purpose of information sharing on criminal acts, acts of terrorism or terrorism threats.
- 24/7 Watch Center: produces consolidated situational awareness information and intelligence during any major incident and provides a common operating picture and coordinated information collection, analysis, dissemination for the CDPS and our state and local partners on significant incidents affecting Colorado.
- Threat Liaison Officer Program: has identified individuals in a law enforcement, emergency services, military, public health, private sector entity who are responsible for reporting and disseminating suspicious activity and other criminal intelligence information to their local agency and to the CIAC.
- State, Local, Tribal and Federal Partnerships: partners that are co-located in the CIAC in a part time or full time capacity, including but are not limited to: Federal Bureau of Investigation, Homeland Security Investigations, Department of Homeland Security - Office of Intelligence and Analysis, Department of Homeland Security - National Protection and Programs Directorate, Department of Corrections, Rocky Mountain Information Network, and the CSP Auto Theft Intelligence Coordination Center (ATICC).
- The Safe2Tell component serves as a statewide reporting tool for community members and those members in school as well as a statewide answering point for all tips (phone, mobile or web-based). Safe2Tell is one of the most effective ways to gather intelligence from students, parents, teachers and community members about potential threats, concerns, welfare of students and potential violent incidents. Safe2Tell gathers and disseminates information that is reported to Safe2Tell to the school and local law enforcement.
ABOUT THE POSITION
This announcement will be used to fill one (1) Safe2Tell Analyst I positions within the CIAC. This is an entry level analyst position for Safe2Tell, designed to provide training and experience. This position is assigned to the CDPS 24/7 Watch Center, housed in the DHSEM/CIAC in Lakewood. Revised October 2023 Colorado Department of Public Safety 4 Safe2Tell receives and disseminates tips coming in from across the state. Reports are received via phone, web, or mobile app. Reports received are anonymous and confidential and the anonymity of the caller is protected by statute. The Safe2tell analyst will be required to have critical thinking capabilities as they receive information spanning a wide array of concerning behaviors. They will need the ability to multi-task as the reports are received via the phone, web, and mobile app and more than one tip can come in at once. This position is considered essential personnel as the Watch Center must be covered seven days a week, 24 hours a day. This position requires rotating shifts including nights, weekends, and holidays. Safe2Tell analysts need to work independently. They must deal with citizens from various backgrounds, and possibly in stressful situations. Safe2Tell analysts must be able to empathize with community members submitting reports whether via phone, web, or mobile app, and provide a calm and professional response. Safe2Tell analysts must have exceptional listening skills, and communication skills both verbal and written.
WORK ENVIRONMENT
100% In-person position
24/7 Rotating Schedule, working rotating shifts including nights, weekends and holidays
Duties include (but are not limited to):
Safe2TellReviews, assesses and processes information provided to Safe2Tell. Gathers information from callers, digital analysis of web/app-based reports, and inputs reports into the P3 System. Processes incoming reports from the web and mobile app to include two-way dialog with reporting parties. Forward the report to the appropriate school and law enforcement entity. Follow up with school and law enforcement to verify receipt of the report. Further, follow up with the schools and law enforcement for dispositions of reports received. Periodically provides updated contact information in P3 for contacts when a new contact is made known to those responsible for updating the system.
Phone Line Support
Staffs all 24/7 hotline(s) within the CIAC, receives and makes calls from the public or law enforcement specific to various legislative requirements. Answers “hotlines” to receive and refer calls from the public about specific hotline, and to collaborate with other state agencies to obtain information necessary or beneficial for responding to requests. Intake, analyze, disseminate, and provide dispositions of all reported hotline(s) calls. Provide relevant resources, information and collaborate with other state agencies to obtain relevant information necessary or beneficial for responding to requests.
State EOC Support & Recovery Task Force Support
As directed, provides pre-disaster support to the State Emergency Operations Center training and exercise program up to 5% of time. During a state declared disaster, provides operational support to the State Emergency Operations Center as directed. When directed, assume assigned role as member of the State Recovery Task Force until relieved by Task Force Leader or Director, DHSEM.
To be considered for this position, you must meet the following criteria for consideration.
MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE)
Experience: Four (4) years of demonstrated professional experience working in a organization related to criminal justice or working with K-12 students from from various socio-ethnic backgrounds, or working with youth in a mental health capacity or awareness of mental health in youth with activities that included dispatching, information gathering or customer service.
OR
Education and Experience: A combination of related education and demonstrated professional experience working in a organization related to criminal justice or working with K-12 students from from various socio-ethnic backgrounds, or working with youth in a mental health capacity or awareness of mental health in youth with activities that included dispatching, information gathering or customer service equal to four (4) years.
REQUIRED COMPETENCIES AND SKILLS
- Must possess a high level of accuracy and attention to detail
- Demonstrated strong critical thinking skills.
- Ability to make independent decisions within a broad procedural framework.
- Ability to multi-task and meet deadlines.
- Strong organizational and follow up skills.
- Self-sufficient, highly motivated with desire to learn new skills.
- Ability to thrive in a fast-paced work environment with consistency and reliability
- Ability to work rotating shifts including Nights, Weekends and Holidays.
- Ability to empathize with others and provide a calm and professional response.
- Exceptional listening skills
Preferred qualifications (not required)
- Awareness of Safe2Tell program and processes.
- Previous analytical training.
- Previous professional work experience in a multi-jurisdictional law enforcement environment.
- Prior experience in working Emergency Communication Center, Public Safety Entity or equivalent.
- Prior experience working with youth in a mental health capacity or awareness of mental health in youth.
- Current Federal security clearance
- Previous experience working with K-12 students from various socio-ethnic backgrounds.
CONDITIONS OF EMPLOYMENT
- Requires successful completion of an extensive background investigation including reference checks, a polygraph examination, and fingerprint based criminal background check.
- Requires working rotating shifts including nights, weekends, and holidays to ensure appropriate level of staffing in a 24/7 work unit.
- A valid driver's license required, in lieu of a driver license, must be able to independently complete any travel required for the position.
- On-Call status-incident specific. High profile critical incident, criminal/terrorism cases or command post assignments necessitate duties that may occur outside normal business hours.
- This position has an Essential Services Designation and can be required to work unexpected or unusual work hours to perform the essential and/or emergency services of the department without delay and/or without interruption.
- Must be a Colorado resident at the time of application
APPEAL RIGHTS
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
ADA ACCOMMODATIONS ASSISTANCE AND QUESTIONS
The Americans with Disabilities Act (ADA) is a federal civil rights law that protects people with physical and mental disabilities and allows them the opportunity for employment with or without a reasonable accommodation. Please direct questions and requests for reasonable accommodations to cdps_hr@state.co.us
The Americans with Disabilities Act (ADA) is a federal civil rights law that protects people with physical and mental disabilities and allows them the opportunity for employment with or without a reasonable accommodation. Please direct questions and requests for reasonable accommodations to cdps_hr@state.co.us
EQUITY, DIVERSITY AND INCLUSION
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources department at cdps_hr@state.co.us.
PLEASE READ CAREFULLY - RECRUITMENT TIMELINE INFORMATION
- Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.
- Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
- Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.
- Transcripts: An unofficial copy of transcripts must be submitted at the time of application. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.
- Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.
- Application Tips: For an overview of State of Colorado application process and application tips, please view this video.
- Resumes, Cover Letters, or other documents submitted: Will Not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).
- Notifications: All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
- Comparative Analysis Steps may include :
- Structured application review by a panel of SMEs
Salary : $47,472 - $75,960
