Application Support Specialist

This position reports directly to the Manager of Application Support and is responsible for Service Desk operations and all phases of systems analysis and design and for configuring and/or writing, testing, debugging, training, and documentation of computer programs/systems. The incumbent in this position will work in the Information Technology Office and provide 24/7 365 support and oversight for the department's mission-critical applications.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Assists higher level Application Support Specialists in system analysis and design.
  
• Designs computer program logic and prepares flow charts or other methods of illustrating logical sequence.
  
• Writes new programs and modifies existing programs; reviews program codes for accuracy and completeness.
  
• Develops test data; tests and debugs computer programs.
  
• Prepares time and cost estimates for completion of work assignments.
  
• Writes incident and progress reports and closeout letters informing users of work completed.

JOB REQUIREMENTS for Application Support Specialist
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Upon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.