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Tax Collection Manager

State of Delaware
Newark, DE Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 5/4/2025

Summary Statement

The Division of Paid Leave was created to implement and administer Delaware's Paid Family Medical Leave insurance program, the single largest expansion of our social safety net in the state's modern history. This position will be responsible for the day-to-day management of the team that will collect the contributions necessary to ensure the stability of the PFML Trust Fund. If you were able to find the spelling mistake in this blurb about the position, you may have the eye for detail that we are looking to hire. With your help, we'll be able to protect Delaware's workers as they take time off to care for their close family members and themselves.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Confers with Attorneys, Corporate Officers and taxpayers in the interpretation of tax law liabilities.
  • Develops and oversees the implementation of special Billing and Collection programs to enhance revenue gains for the Division.
  • Designs procedures and changes for the enhancement of the computer system.
  • Evaluates and approves abatements, corrections, assessments, write-offs, offers of compromise, uncollectible and tax warrants.
  • Reviews complex cases in order to determine if tax law has been properly applied.
  • Provides training on new computer systems, both in and outside of the bureau, and how they pertain to Billing and Collections system.
  • Recruits, trains, supervises and evaluates the performance of subordinates.
  • Determines capital expenditures to properly supply the bureau with adequate resources.
  • Manages the integration of outside collection personnel into the bureau's phone power operations.
  • Manages the enforced collection of business and personal taxes to include the account management and support services such as wage attachments, bank account seizures and seizure of personal property.
  • Prepares and designs a variety of reports for submission to the Director, Deputy Director and Assistance Director concerning production, quality assurance systems, status of projects and computer program development and maintenance.

Job Requirements

JOB REQUIREMENTS for Tax Collection Manager

Applicants must have education, training and / or experience demonstrating competence in each of the following areas :

  • Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new / modified computer program enhancements by creating test data, analyzing the system's actions and determining critical system performance to ensure applications meet user needs.
  • Three years experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
  • Three years experience in debt collection in accordance with federal and state laws, rules and regulations.
  • Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
  • Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.
  • Additional Posting Information

    The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework according to the State of Delaware’s . More information will be shared at the time of interview.

    Conditions of Hire

    Criminal background check : A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

    Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S.

    Benefits

    Salary : $62,483 - $78,104

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