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Toll Sergeant

State of Delaware
Dover, DE Full Time
POSTED ON 2/26/2025
AVAILABLE BEFORE 5/20/2025

Summary Statement

An incumbent in this class is responsible for supervising a shift of Toll Collectors and Toll Corporals.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

  • Plans, assigns, reviews and evaluates the work of a shift of toll collectors including adjusting work schedules, supervising the appearance and discipline of shift personnel, making toll booth assignments and adjustments based on traffic flow and road conditions.
  • Participates in interview and hiring of new collectors; oversees training of collectors, counsels and disciplines, as required.
  • Sets up collectors for shift operation to ensure smooth operation of toll booths, interviews in unusual situations such as hostile / irate motorists, tolls defaults, accidents, medical emergencies, adverse weather conditions etc.
  • Identifies, recommends and implements improved practices and procedures to increase efficiency.
  • Oversees armored car pick-up of toll revenues, ensuring security at all times.

Job Requirements

JOB REQUIREMENTS for Toll Sergeant

Applicants must have education, training and / or experience demonstrating competence in each of the following areas :

  • Three years experience in working with money and making change.
  • Six months experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints.
  • Six months experience in applying laws, rules, regulations, standards, policies and procedures.
  • Six months experience in narrative report writing.
  • Six months experience in using an automated information system to enter, update, modify, delete, retrieve / inquire and report on data.
  • Knowledge of record keeping.
  • Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.
  • Conditions of Hire

    Pre-employment Drug Testing : Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

    Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. . DelDOT does not provide employment-based sponsorship.

    Benefits

    Salary : $40,363

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