ADMINISTRATIVE ASSISTANT II - 76002044

Requisition No: 845711 

Agency: Highway Safety and Motor Vehicle

Working Title: ADMINISTRATIVE ASSISTANT II - 76002044

 Pay Plan: Career Service

Position Number: 76002044 

Salary:  $36,067.20 Annually 

Posting Closing Date: 04/10/2025 

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES

BUREAU OF CREDENTIALING SERVICES

Career Service (CS) Opportunity

  *Open Competitive Opportunity*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Sonia Colon, soniacolon@flhsmv.gov, 850-617-2967

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

Duties and Responsibilities

The incumbent in this position, under the direct supervision of the Chief of the Bureau of Credentialing Services (BCS), is responsible for assisting the Bureau Chief and the BCS management team by researching, compiling, and evaluating information and data related to department policies, personnel issues, system issues, initiatives, and projects. This includes preparing routine and ad hoc tracking, performance monitoring, and other reports, as well as coordinating and preparing responses to information requests from Leadership, customers, HQ units, service providers, and others. The role also involves providing administrative support related to personnel, purchasing, travel, and other administrative activities, such as assisting with hiring and documentation, obtaining vendor quotes, coordinating acquisition of new furniture and equipment for all BCS offices, and organizing BCS management meetings and agendas. Additionally, the incumbent assists with the assessment and leasing of facility sites, coordinating with real estate consultants, landlords, architects, contractors, and internal stakeholders on potential site visits, assessments, plans, timelines, and office moves. The position also serves as the main point of contact for the Driver and Vehicle Information Database (DAVID), coordinating departmental member and outside entity system access, and generating reports and audit information related to system access.

Knowledge, Skills, and Abilities

• Skill in verbal and written communication to include proofreading, editing, organizing and developing professional correspondence, forms, procedures, publications, manuals and other documents.
• Ability to apply customer service, interpersonal skills and communication skills to build effective working relationships with others.
• Ability to think critically and evaluate operating practices and procedures.
• Knowledge of the methods of data collection and the ability to collect, compile, verify, and evaluate data for tracking, monitoring and reporting purposes.
• Ability to plan, organize and coordinate work assignments independently.
• Ability to understand and apply Florida Statutes and departmental policies governing driver license and motor vehicle laws.
• Skill using MS Office (e.g., Word, Excel, etc.).

Preferred Qualifications

Preference will be given to applicants who have experience:

• Experience providing face-to-face or telephone-based customer service such as greeting customers, assisting and guiding customers with questions, and/or following up with customers to ensure their needs have been addressed.
• Experience drafting and composing professional correspondence (e.g., emails, publications, memorandums and/or reports).
• Experience researching, compiling, verifying and/or evaluating information for tracking, accuracy review, monitoring, process improvement, issue resolution, or reporting purposes.
• Experience organizing and/or coordinating administrative or operational activities for an office such as personnel, purchasing, travel, scheduling, etc.
• Experience using Microsoft Office (e.g., Word, Excel, etc.)

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Salary : $36,067