What are the responsibilities and job description for the COMPUTER SUPPORT ANALYST - 43005021 position at State of Florida?
Requisition No: 850759
Agency: Financial Services
Working Title: COMPUTER SUPPORT ANALYST - 43005021
Pay Plan: Career Service
Position Number: 43005021
Salary: $50,000.00 - $60,000.00
Posting Closing Date: 04/24/2025
Total Compensation Estimator Tool
*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****
DIVISION: OFFICE OF INFORMATION TECHNOLOGY
BUREAU: FLORIDA PALM OPERATIONS CENTER
CITY: TALLAHASSEE
COUNTY: LEON
SPECIAL NOTES:
Four (4) years of experience in Accounting, Management Information Systems, Computer Science, Business Administration, Mathematics, Engineering, or related field is required. A bachelor’s degree in Accounting, Management Information Systems, Computer Science, Business Administration, Mathematics, Engineering, or related field, OR an associate degree in Accounting, Management Information Systems, Computer Science, Business Administration, Mathematics, Engineering or related field with two (2) years of the required experience may substitute for the required years of experience.
Additional requirements:
- Three (3) years of customer service experience.
- Working knowledge of standard Microsoft Office applications Word, Excel, PowerPoint and Outlook.
- Available for incoming inquiries and follow-up for up to 8 hours each day between the hours of 8:00AM to 5:00PM.
- Be flexible with work schedule to ensure coverage during peak times. Scheduled hours may vary slightly due to business needs.
This position requires a security background check, including fingerprint as a condition of employment.
Salary Range: $50,000.00 to $60,000.00 annually.
Employees of the Department of Financial Services are paid on a monthly pay cycle.
Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.
Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:
Relationship Building – Establishing and maintaining effective working relationships with others
Communication – Effectively communicating, both verbally and in writing, to individuals or groups
Information Gathering – Knowing how to find information and identifying essential information
Information Organization – Finding ways to structure or classify multiple pieces of information
Critical Thinking – Using logic and analysis to identify strengths and weaknesses of different approaches
Identifying Downstream Consequences – Determining the long-term outcomes of a change
Active Learning – Working with new material or information to grasp its implications
Systems Evaluation – Looking at many indicators of system performance, taking into account their accuracy
Identification of Key Causes – Identifying the factors that must be changed to achieve a goal
Coordination – Adjusting actions in relation to others’ actions
Computer/Tools – Knowledge of computer software, including applications, or other tools that support performance of position duties
Competent public speaking skills
Ability to plan, organize and conduct workshops, seminars, and training classes
Ability to research, interpret and prepare reports, presentations, and other documents
BRIEF DESCRIPTION OF DUTIES:
As the member Solution Center team, this position supports the creation, operation, and maintenance of the Solution Center and responds to end user support requests. The Solution Center is responsible for supporting Florida PALM end users across the state.
This position deals with complex policies and procedures associated with the support of a Financial Management Solution (FMS), and provides consultation and expert advice to end users, and carries out major assignments independently.
Specific Duties:
Services as a Solution Center Analyst. This includes monitoring and responding to end user support requests in a timely, courteous and professional manner; recommending support request escalations; accurately tracking and recording support request information in the solution center work flow application (ServiceNow); acting as the single point of contact on all support request they have been assigned, including those escalated, between the solution center and end user; Communicating impediments and potential issues to the Solution Center Quality Assurance Lead and Manager as appropriate; Staying current on updates to Florida PALM, knowledge base information, and solution center policies.
Supports activities with Florida PALM end users to timely share Florida PALM information. This includes identifying support needs through collaboration with Project team members and agency end users; participating in end user meetings and engagement activities; and drafting communications of Solution Center related communications.
This position may be asked to support the development of work products, deliverables, and communications, and collection of solution center metrics as needed.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Salary : $50,000 - $60,000
