What are the responsibilities and job description for the HOPE FLORIDA OUTREACH SPECIALIST - 60049328 position at State of Florida?
Requisition No: 845838
Agency: Children and Families
Working Title: HOPE FLORIDA OUTREACH SPECIALIST - 60049328
Pay Plan: Career Service
Position Number: 60049328
Salary: $44,060.12 - $48,371.02
Posting Closing Date: 02/05/2025
Total Compensation Estimator Tool
Outreach Specialist
Department of Children and Families
Southeast Region
Open Competitive
Current employees will be compensated in accordance with the DCF salary policy.
What You Will Do
Hope Florida Is A Pathway To Prosperity , and in this rewarding position as an Outreach Specialist you will assist Hope Navigators in working with customers to identify and overcome barriers to economic self-sufficiency. This is accomplished by maintaining close relationships with the community stakeholders, strategic partners, and internal department staff.
How You Will Make An Impact
Knowledge of the methods of data collection and analysis; basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research; utilize problem-solving techniques; ability to use computer and software required; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others.
Candidate Profile (application) must be completed in its entirety.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
For a more complete list of benefits, visit www.mybenefits.myflorida.com .
Growth Opportunities
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
Where You Will Work
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!
About Department Of Children And Families
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.
To learn more please visit https://www.myflfamilies.com/ .
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
Agency: Children and Families
Working Title: HOPE FLORIDA OUTREACH SPECIALIST - 60049328
Pay Plan: Career Service
Position Number: 60049328
Salary: $44,060.12 - $48,371.02
Posting Closing Date: 02/05/2025
Total Compensation Estimator Tool
Outreach Specialist
Department of Children and Families
Southeast Region
Open Competitive
Current employees will be compensated in accordance with the DCF salary policy.
What You Will Do
Hope Florida Is A Pathway To Prosperity , and in this rewarding position as an Outreach Specialist you will assist Hope Navigators in working with customers to identify and overcome barriers to economic self-sufficiency. This is accomplished by maintaining close relationships with the community stakeholders, strategic partners, and internal department staff.
How You Will Make An Impact
- This is a highly responsible position assigned to report directly to the Program Administrator and requires expertise in social services including extensive knowledge of Community Services and resources.
- POLICY AND PROCEDURES: Interprets, coordinates and communicates program policies and procedures developed by the State Program Office to Operations staff on a continuing basis concerning the Hope Florida program. Develops and communicates program policies and procedures specific to Hope Florida staff on a continuing basis. Compiles statistical reports and prepares correspondence as requested.
- TECHNICAL ASSISTANCE AND CONSULTATION: Provides professional assistance and consultation to Hope Florida staff to resolve problems arising in program eligibility, service provision and policy implementation. Provides technical assistance and support to the Hope Florida team. Develops program information, data reports and analysis of process and performance information on a regular basis for distribution to staff regarding program objectives, policies, changes, etc. Assists in preparation of statistical and data analysis reports to the department; maintain familiarity and proficiency with statistical concepts as they relate to Hope Florida by case reviews, providing technical and assessment evaluations.
- PROGRAM PLANNING, DEVELOPMENT AND COORDINATION: . Develops specific policy and procedures for special projects and programs. Assures identification and development of community resources for utilization by Hope Navigators. Assists in developing operational plans including Corrective Action Plans. Documents all pertinent information and ensures that all appropriate forms are completed and uploaded into the program's system for data tracking accurately and timely. Provides follow-up and monitors connections to service delivery via system. Prepares correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
- TRAINING: Assesses, plans, develops, organizes, schedule, and delivers pre-service, in-service, and community training for the program and other training modules based on internal/external stakeholder needs.
- Building and maintain relationships with respect, trust, sensitivity and confidentiality to customer, coworkers, community stakeholders, and partners to ensure the continued growth of the program.
- Provides assistance on special projects as assigned.
- Performs other related duties.
- Bachelor's degree from an accredited college or university or equivalent (4 years) of experience in customer service or social services. Experience in social services would include but is not limited to: experience in case management to include conducting participant assessments and/or providing crisis, AND
- Minimum of one (1) year of experience as a Hope Navigator or conducting quality assurance reviews.
- The normal work schedule is 8am-5pm, Monday-Friday.
- Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
Knowledge of the methods of data collection and analysis; basic management principles and practices. Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to the improvement of operational and management practices; organize data into logical format for presentation in reports, documents and other written materials; conduct fact-finding research; utilize problem-solving techniques; ability to use computer and software required; understand and apply applicable rules, regulations, policies and procedures relating to operational and management analysis activities; plan, organize and coordinate work assignments; communicate effectively; establish and maintain effective working relationships with others.
Candidate Profile (application) must be completed in its entirety.
- Include supervisor names and phone numbers for all periods of employment.
- Account for and explain any gaps in employment so that the hiring process is not delayed.
- Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
- It is unacceptable to use the statement “See Resume” in place of entering work history.
- If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.
For a more complete list of benefits, visit www.mybenefits.myflorida.com .
Growth Opportunities
With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
Where You Will Work
Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!
About Department Of Children And Families
Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.
Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.
To learn more please visit https://www.myflfamilies.com/ .
- If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
- The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.
SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov .
BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
Salary : $44,060 - $48,371
