OPERATIONS ANALYST II - 41500188

Requisition No: 850547 

Agency: Florida Gaming Control Commission

Working Title: OPERATIONS ANALYST II - 41500188

 Pay Plan: Career Service

Position Number: 41500188 

Salary:  $41,505 - $43,500 

Posting Closing Date: 04/28/2025 

Total Compensation Estimator Tool

FLORIDA GAMING CONTROL COMMISSION

Division of Pari-Mutuel Wagering

Operations Analyst II

Annual Salary: $41,505 - $43,500

Position Number: 41500188

**Anticipated Vacancy**

Overview:

The Florida Gaming Control Commission is responsible for exercising all regulatory and executive powers of the state with respect to legal gaming, including pari-mutuel wagering, cardrooms, slot machine facilities, oversight of gaming compacts, and other forms of gambling authorized by state law, excluding the Lottery, as well as directly enforcing Florida’s gaming laws and combatting illegal gambling activities.

The agency is overseen by five Commissioners who are appointed by the Governor, with Commissioners appointing an Executive Director who leads a team of nearly 200 staff members.

The mission of the Florida Gaming Control Commission is to preserve and protect the integrity of gaming activities through fair regulation, licensing, effective criminal investigation, and enforcement.

The Commission offers a supportive work environment that fosters growth and collaboration.

Position Duties and Responsibilities:

This is a highly responsible position responsible for complex licensing work within the Division of Pari-Mutuel Wagering, Operations Unit. The ideal candidate for this position must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior; must interact courteously and professionally with others internally and externally and be able to meet expectations under stressful conditions; will have experience working alone and as part of a team in researching, gathering, comparing and analyzing information relating to assignments and projects. The duties are as follows:

• Reviews and processes pari-mutuel, cardroom, and slot machine occupational license applications initiated at the field offices or sent directly to Tallahassee.  
• Takes appropriate action in the licensing database to facilitate the issuance of a license for eligible applicants.
• Accurately profiles each application in the licensing database within 24 hours of receipt.
• Identifies deficient applications and notifies applicant of errors and/or omissions within 30 days. 
• Creates checklist to ensure all requirements have been met. 
• Retrieves criminal history reports from the FDLE website; matches the criminal history with the application and determines whether further documentation is required from the applicant.  
• Answers public inquiries regarding pari-mutuel, cardroom, and slot machine occupational licensing laws, rules and/or policies and procedures. 
• Responds to customer inquiries via email, telephone, OnBase Escalation and Smart Sheet Correspondence process.
• Assists with scanning fingerprint cards for electronic submission to FDLE on an as-needed basis.  Submits retained fingerprints to FDLE via Falcon.
• Research and request license and enforcement status information from other gaming jurisdictions for each slot application; reviews information to determine applicant eligibility.
• Assists with scanning and indexing documents into OnBase, the Commission's imaging system.
• Answers questions from the field staff and the public regarding pari-mutuel, cardroom, and slot machines occupational licensing laws, rules and/or policies and procedures.
• Performs special projects and other duties assigned by the Licensing Administrator or the Chief of Operations.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic computer software to effectively utilize Microsoft Word, Outlook, Excel, and internet browser software programs and competency in the operation of standard desktop computers, printers, and optical scanners.
• Ability to develop, absorb, and retain general knowledge of gaming operations.
• Knowledge of general office methods and procedures, filing, telephone techniques, and office equipment, as well as English usage, spelling, grammar, and punctuation.
• Ability to work in a team environment, as well as a strong work ethic and self-motivation to work independently.

Minimum Qualifications:

• Six (6) years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work, of which 2 of the years of experience must be reviewing and/or researching licensure applications to determine eligibility for the approval of occupational or professional licenses.
• An associate degree can substitute for 2 of the required years of professional experience.
• A bachelor’s degree can substitute for 4 of the required years of professional experience.

Preferred Qualifications, not required:

• Preference will be given to individuals fluent in both English and Spanish.
• Preference will be given to individuals with experience in Versa Regulation and OnBase.
• Preference will be given to individuals with experience in Pari-Mutuel Wagering.

Where you will work:

This position is located in Tallahassee, Florida.

Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Gaming Control Commission, you may be required to place your license in an inactive status.

Contact, if applicable: Cyntoria.Harris@flgaming.gov

*** Applicants must complete all fields in the Candidate Profile.  Work history with month and year, hours worked and formal education are required to qualify for the position.  RESPONSES TO QUALIFYING QUESTIONS MUST BE VERIFIABLE IN THE CANDIDATE PROFILE (Duties and Responsibilities).  Resumes and other documentation can be attached to provide additional information. ***
 

BENEFITS OF WORKING FOR THE STATE OF FLORIDA:

Working for the State of Florida is more than a paycheck. The state offers a comprehensive compensation package for employees that features a highly competitive set of benefits including:

• Low premium health, dental, vision, life, and supplemental coverage options!
• Paid personal time, which includes annual leave, sick leave, nine paid holidays, and one personal holiday!
• Paid administrative leave for mentoring, volunteering, voting, and more!
• Family planning support that includes adoption benefits and paid/unpaid leave options for family and medical responsibilities!
• Retirement plans that include employer contributions (For more information, please click www.myfrs.com)!
• Deferred compensation plans!
• FREE basic life insurance plus additional options for you, your spouse, and your children!
• Flexible Spending Accounts!
• Tuition waivers!

IMPORTANT NOTICES:

• The Florida Gaming Control Commission has employment restrictions for all commission employees referenced in sections 16.713 and 16.715, Florida Statutes.
• This position requires a Level 2 background screening and participation in direct deposit as a condition of employment. You will be required to provide your Social Security Number (SSN) and/or State Issued Photo Identification to conduct this background check.

Applicants are required to apply online through the People First system by the closing date.  All required documentation must be received by the closing date of the advertisement.  If you have any questions regarding your application, you may call 1-877-562-7287.

Special Reminders:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.  For more information, please visit the SSS website: http://www.sss.gov. 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

We hire only U. S. citizens and lawfully authorized workers. Our agency participates in the E-Verify System which is a federal government electronic database available for employers to use to verify the identity and employment eligibility of all persons hired to work in the United States. 

The Florida Gaming Control Commission is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Salary : $41,505 - $43,500