Information Technology Specialist 3

Job Description

Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

What We Are Seeking

The Iowa Department of Public Defense is hiring an Information Technology Specialist 3 position to be our senior experienced Help Desk technician that provides front line customer support to our customers. This position will serve under the general supervision of the Iowa Department of Public Defense (Iowa Army National Guard).

Who We Are

Our Agency directly supports the Iowa National Guard sustainment, readiness and modernization, providing support so they can fulfill their missions in Iowa’s communities or their work for the State during emergencies or times of need. We are made strong by a highly qualified, diverse and talented staff. Working at the Iowa Department of Public Defense will provide you the opportunity for a robust career!

What You’ll Do

• Interact professionally with Iowa National Guard (IANG) personnel (via: phone, in person, or electronic system) on Information Technology (IT) issues.
• Create tickets in current organizational ticket management system, troubleshoot, update, and configure computer software, hardware, operating systems, drivers and map network drives
• Provide users with Microsoft Army 365 support (Email, TEAMS, Online support of office products)
• Coordinate with Iowa Army National Guard units on upcoming IT changes and distribute information to IANG personnel on IT related topics as directed.
• Perform upgrades / repairs, ensuring to follow established security measures according to DoD, State, and local policy
• Serve as the first point of contact to document customer issues and resolve problems
• Prepare written and oral instructions for the operation IT equipment
• Document procedures, fixes, and how to documents.
• Perform other related help desk functions as technology evolves.
  
  

Special Requirements:

• Must be Comp TIA Security Plus Certified within six (6) months of date of hire
• Must obtain a secrete security clearance or equivalent DoD background check and obtain/maintain a Department of Defense (DoD) Common Access Card (CAC) required to access DoD computer systems within (6) months
• Must possess / maintain a valid driver's license
• Must be willing to travel infrequently for schools or assigned special projects
• Must be able to lift up to 40 pounds, bend, stop, crawl, kneel and access confined/uncomfortable spaces for the installation, inspection and maintenance of DLP system components, hardware, and software
  
  

Benefits

At the State of Iowa, we are committed to your well-being. As a valued team member, you'll enjoy a comprehensive benefits package that includes:

• Paid Time Off: Enjoy vacation with accruals that rollover on a yearly basis, sick leave with no limits on accrual and 9 paid holidays per year.
• Great Benefits: Excellent Health, Dental, and Vision Insurance Options.
• Retirement Plan: IPERS Retirement package and an option for a deferred compensation plan.
• Flexibility: Flexible Spending Accounts (medical and dependent care).
• Life Insurance: Free Life Insurance.
• Support: Employee Assistance Programs and Employee Discount Programs.
  
  

To learn more about the benefits of working with the State of Iowa, visit our benefits webpage.

Why Choose Us?

Choose us for our strong team culture, positive work environment and opportunities for professional growth and development. We are an Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. A complete package combining benefits, career and personal development is available here for you. Dive into our recruitment page to explore what sets us apart and come be a part of our team!

Selectives

169 Help Desk Support

6 months experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users’ issue. Requires a good technical proficiency in the area being supported.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites.
• Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.
• All of the following (a and b):
• One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and
• A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
• All of the following (a and b):
• One year of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and
• Either of the following: i. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.
• Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 2.
  
  

For additional information, please click on this link to view the job description.