Communications Officer 1

About this position:

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

• Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
• Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.
• Using Data: The ability to use relevant and valid data to inform a recommendation for action.
• Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
• Acting Decisively: The ability to make decisions quickly and effectively.
• Demonstrating Accountability: The ability to accept ownership for your actions, behaviors, performance, and decisions.
• Displaying Professionalism: The ability to recognize how your actions impact the perceptions of both you and your organization.
• Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. *

For further information about this vacancy contact:

Jo Ellen Elliott
Lake Charles Harbor & Terminal District
jelliott@portlc.com


MINIMUM QUALIFICATIONS:
Six months of experience in transmitting and receiving messages by radio or clerical work; OR

Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR

Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirements within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

FUNCTION OF WORK:  

To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.  

LEVEL OF WORK: 

Entry.  

SUPERVISION RECEIVED: 

Direct from a Communications Officer Supervisor or higher-level personnel. 

SUPERVISION EXERCISED: 

None.  

LOCATION OF WORK: 

Statewide.  

JOB DISTINCTIONS: 

Differs from Communications Officer 2 by the absence of experienced-level duties.

Receive, analyze, prioritize, and respond to general public complaints and inquiries.

Alert the nearest officer/agent, dispatch to location, and relay the information.

Maintain proper record keeping and update desk log during communications.

Receive and respond to informational requests by officers/agents.

Monitoring closed circuit television in the Security Command Center;

Documenting visitors;

Checking credentials for entry;

Dispatching calls using radio systems and computer-aided dispatch

 Act as point of contact in emergency situations, accidents and complaints

Maintains security of facilities.

Salary : $2,784 - $5,009