What are the responsibilities and job description for the IT Technical Support Analyst 1/2/3 position at State of Louisiana?
This vacancy is located at Louisiana State Police/Technology & Business Support.
This position may be filled as a classified position as a 4-year job appointment, probational appointment or promotional opportunity.
Skills Preferred:
Experience with wired and wireless network communications systems.
Experience with imaging, installation and configuring of Laptop hardware, software and peripherals.
Experience with troubleshooting electronic hardware and software devices and applications.
Experience with network test equipment, power distribution and emergency power back up.
The maximum pay for an IT Tech Support Analyst 3 is $96,325.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Department of Public Safety
ATTN: Human Resources/Aaron Alexander
P.O. BOX 66614
Baton Rouge, LA. 70896
MINIMUM QUALIFICATIONS:
Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of experience in information technology; OR
A bachelor’s degree plus one year of experience in information technology.
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.
FUNCTION OF WORK:
To provide analyses relative to technical support activities that are outside of the scope of the Office of Technology Services.
LEVEL OF WORK:
Entry.
SUPERVISION RECEIVED:
Close from an IT Supervisor or IT Manager. Other reporting relationships may be approved by SCS.
SUPERVISION EXERCISED:
May provide guidance to lower-level personnel.
LOCATION OF WORK:
State agencies with information technology functions that are outside of the scope of the Office of Technology Services.
JOB DISTINCTIONS:
Differs from other information technology jobs by the presence of tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
Differs from IT Technical Support Analyst 2 by the absence of experienced-level tasks relative to technical support activities that are outside of the scope of the Office of Technology Services.
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.
Performs a variety of technical support activities that may include end user support, networking support, database infrastructure support, applications support, etc.
Performs configuration, troubleshooting, etc. using standardized procedures for information technology hardware and/or software.
Provides remote and/or onsite support to resolve technical support requests. Provides technical support for PC desktops, laptops, tablets, cellular phones and other state-issued technical equipment.
Sets up new devices and resolves issues using standardized procedures. Refers complex issues to higher-level technical support professionals as needed.
Assists in maintaining inventory of information technology assets by running and reviewing reports, preparing requisitions, and coordinating deliveries. May also scan service tags of equipment, enter data in the asset management system and participate in onsite validation of property.
Performs network and application performance monitoring; resolves problems using standardized procedures.
Updates statuses of technical support work orders in the appropriate system(s).Assists in training end users on supported technologies; may also provide training to lower-level information technology associates as needed.
Salary : $3,895 - $7,011
