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IT TECHNICAL SUPPORT SPECIALIST II

State of Maryland - MLGCA Administration and Operations
Baltimore, MD Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 1/30/2025

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.�

GRADE

20

LOCATION OF POSITION

Maryland Lottery and Gaming Agency 1800 Washington Blvd. Baltimore, MD 21230

Main Purpose of Job

The main purpose of this position is to maintain and modify computer systems and applications to support the various units within the Maryland Lottery and Gaming Control Agency (MLGCA). This position is responsible for system applications, system design and development, and installation, configuration, and administration of systems and operating systems that support the core business functions of the agency. The position also supports network technologies including maintaining network configurations on firewalls, routers, switches, and access points, creating and maintaining network diagrams, and assisting the senior network engineer with projects and business needs. Employees in this classification receive general supervision from the Chief Information Officer (CIO). Employees may be required to work on evenings, weekends and holidays and may be subject to call in. This position is considered Emergency Essential.

POSITION DUTIES

Installs, tests, debugs, troubleshoots, and maintains new and revised application software. Research, design, and recommend infrastructure technology to management and coordinate network and telecommunication projects with vendors and users. Documents and maintains operating system or application system procedures and network diagrams, including revisions, and informs appropriate personnel as necessary. Monitor and maintain the Agency’s servers, and other components of the IT infrastructure. Performs activities that include planning, configuration, installation, administration, monitoring, and maintenance of a VMware environment, Windows servers, desktop support, and related applications.� Install new software releases and system upgrades, evaluate and install patches, and resolve software/hardware related problems. The position maintains data files and monitors system configuration to ensure data integrity. Resolves issues related to operating systems and application procedures with staff and systems users, and update and close support tickets. Provide technical support and guidance to users and is responsible for backup and recovery procedures. Assist with the reconfiguring of existing servers, or installing new servers, and configuring hardware, peripherals, services, settings, directories, storage, etc in accordance with standards and operational requirements. Assists in the development of the strategic direction of the network infrastructure for both current and future needs.� Research and perform periodic performance reporting, and recommend innovative, and where possible, automated approaches for system administration tasks and capacity planning. Identify approaches that leverage our resources and provide economies of scale. Act as the backup to the Network and Systems engineers and ensure business continuity of the applications and infrastructure.� This includes backing up and maintaining the configurations of network devices, updating firewall rulesets, updating VLAN information on network switches and routers, and managing wireless access points. Develop and maintain an internal intranet website to include a repository for policies and procedures, the monthly newsletter, business unit descriptions and staff contact information, and more. Repair and recover from hardware and software failures and security events. Review system logs to identify any possible intrusions or abnormal activity. Coordinate and communicate with impacted business units and IT staff. Inventory technical equipment including system and software configurations and network addressing; ensure that software license agreements are current and accurate in accordance with Agency policy.� Perform other duties as assigned. Provide support to other division staff members. Travel to remote office locations for network software and hardware support. Be available outside of business hours for support and planned maintenance activities. �

MINIMUM QUALIFICATIONS

Experience:�Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers. Notes: 1. Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose multi-tasking computers for one year of the required experience. 2. Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a�high school education. 3. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers and one year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers for the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the�Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS: Education:� Bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science or other information technology‑related field to include course work in systems analysis and applications programming using generally accepted computer programming languages or in operating systems and data communications technology.� Experience:� �������� - Experience with Cisco ASA Firewalls, Cisco Routing and Switching devices, VMware, Splunk, Nutanix hyper-converged systems, Cisco Firewall Management Center (FMC) and Firewall Threat Defense devices (FTD’s).� - Experience creating system documentation and network diagrams. - Experience with IT Audits.� - Experience maintaining Active Directory environments

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Certifications:����� CCNA or greater certification.� MCSE certification

SPECIAL REQUIREMENTS

Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS �

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications of this recruitment.� Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date.� We will not consider information submitted after this date. Applicants will be rated based on their description of job duties and responsibilities.� Applicants should be thorough in completing this requirement.� The online application process is strongly advised.� If the online process is not available to you, you may complete and submit a paper application or direct any questions to: Marcus Staten, HR Officer I 1800 Washington Blvd., Ste. 330� Baltimore, MD 21230� marcus.staten2@maryland.gov TTY Users: call via Maryland Relay As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to�apply.� We Thank our Veterans for their service to our country.

Salary : $78,919 - $127,473

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Job openings at State of Maryland - MLGCA Administration and Operations

State of Maryland - MLGCA Administration and Operations
Hired Organization Address Baltimore, MD Full Time
Introduction The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the...

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