COMPUTER INFORMATION SERVICES SPECIALIST II

Introduction

It is important that all experience be fully documented. Failure to ANSWER ALL SUPPLEMENTAL QUESTIONS SPECIFICALLY AND ACCURATELY may cause the candidate to be rejected. � PLEASE FILL OUT THE APPLICATION COMPLETELY. ➢ The application is part of the examination process. Your answers will determine�your eligibility to participate in the next phase of the selection process. ➢ Clearly describe your qualifications in detail. Credit cannot be given for education, training, experience, knowledge, skills, and abilities that you fail to indicate. ➢ Do not leave any answer spaces blank; if a question does not apply, write 'N/A'. ➢ Although you may attach a resume to further describe your qualification, it does not substitute for completing the application form. An incomplete application form may result in disqualification. Do NOT write 'see resume' in your work history or responses to supplemental questions. ➢ Failure to comply with these instructions may result in disqualification. ➢ Read the Job Announcement carefully for specific filing instructions, supplemental questions, and final filing dates.�

GRADE

17

LOCATION OF POSITION

Maryland State Police Electronic Services Division 18345 Col Henry K Douglas Drive Hagerstown, MD 21740

Main Purpose of Job

The position is responsible for the daily maintenance, troubleshooting, repair, installation and removal of computer equipment, mobile computer equipment, mobile in-car camera systems and body worn cameras along with any/all associated peripherals used by agency personnel in the performance of their duties. Field techs are responsible for the imaging/setup of computers, camera systems and other systems as well as the installation and maintenance of all software required by the end user.

POSITION DUTIES

Duties include but not limited to: Provides technical assistance to end users to resolve problems with hardware and software; Installation, configuration, testing of computers, peripherals, software, network components, camera systems (both in-car and body worn); Installation, removal and configuration of network, computer and camera systems; Preparation of equipment, pre-deployment imaging and setup and configuration of all equipment; Handle and provide service to all service calls within the assigned area of responsibility; Provide support to the multiple in-car vehicle systems such as computers, in-car camera and body worn cameras; Running and terminating cables, supporting of network ups systems, assisting in the diagnoses and troubleshooting; Make recommendations for improvements; and Other duties as assigned This position requires on-call rotation for after hours calls for service.

MINIMUM QUALIFICATIONS

Education:�� Graduation from an accredited high school or possession of a high school equivalency certificate. Experience:� One year of experience evaluating, implementing and maintaining personal computer hardware and software. Notes: 1.�Candidates may substitute experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry,�word processing, spreadsheet, graphics, data base or other�applications on a year-for-year basis for the required�education. 2.�Candidates may substitute nine credit hours in personal�computer applications at an accredited college, university or institution for one�year of the required experience. 3.�Candidates may substitute the completion of a certification program in computer repair, such as Microsoft A or an � equivalent program for one year of the required experience. 4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and�Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the�required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualifications. It is important that you include clear and specific information on your application regarding your qualifications. 1.� Experience with the installation, maintenance and troubleshooting of hardware 2.� Experience installation and maintenance of Microsoft based software

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SPECIAL REQUIREMENTS

In accordance with Section 2-204(b)(6) of the Public Safety Article, candidates for position in this classification may be subject to an initial drug screening and a complete criminal background investigation to include a polygraph examination before permanent appointment can be made. A criminal conviction may be grounds for rejection of the candidate.

SELECTION PROCESS

Only candidates who meet the minimum qualifications will be considered for this classification. Therefore, it is essential that you provide complete and accurate information on your application. Successful candidates will be placed on the Eligible List categorized as BEST QUALIFIED, BETTER QUALIFIED or QUALIFIED and remain eligible for consideration for at least one year from the date of examination. The list will be used by the hiring manager to select employees. The list will be valid for one year.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training and experience related to the requirements of the position. You may be required to complete a qualifications supplement, or the rating may be based on your application. Report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS �

FURTHER INSTRUCTIONS

NOTE: Currently, applicants are limited to uploading one file. As a result, it is strongly urged that those applying upload ALL required and additional documents (undergraduate and graduate transcripts, resumes, etc.) as one file. If you are unable to apply online, you may submit an application via mail.� The Maryland State Application Form can be found online. Completed applications, required documentation and any required addendums may be mailed to: � Maryland State Police Human Resources Division 1201 Reisterstown Road Pikesville, MD 21208 ATTN: Tiffany R. Hazel � For questions regarding this recruitment, contact tiffany.hazel@maryland.gov � It is the policy of the Maryland State Police to comply with all applicable federal and state laws prohibiting employment discrimination and to provide equal employment opportunity to all employees and applicants for employment without regard to age, ancestry, color, gender, identity and expression, genetic information, marital status, mental or physical disability, national origin, race religious affiliation, belief or opinion, sex, sexual orientation or any other protected status. � TTY Users: call via Maryland Relay. � We thank our Veterans for their service to our country and encourage them to apply. � As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. � Bilingual applicants are encouraged to apply.

Salary : $64,984 - $104,954