What are the responsibilities and job description for the Casino Compliance Representative I (HORSESHOE CASINO) position at State of Maryland?

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

GRADE

LOCATION OF POSITION

Horseshoe Casino

1525 Russell St,

Baltimore, MD 21230

Midnight (10PM-8AM) Shift at Horseshoe Casino

Main Purpose of Job

A Casino Compliance Representative I is the entry level of administrative and investigative work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with the appropriate local, State, and federal gaming laws, regulations, and policies to ensure casino/sports wagering operator and employee compliance. Employees develop recommendations, solutions and alternatives that will address and resolve compliance issues necessary to ensure the integrity of gaming operations. Employees in this classification do not supervise other positions.

Employees in this classification receive close supervision from a Casino Compliance Supervisor. Casino Compliance Representatives are considered essential employees and in the event of a declared emergency, they are to report to their assigned duty station. Employees in this classification are also deemed 24/7 employees and must be willing to work rotating shifts to ensure continuous coverage at designated casino locations.

POSITION DUTIES

Learns to monitor casino/sports wagering employees and vendors and ensure that various aspects of the casino and sports wagering internal controls, COMAR regulations, security and surveillance policies and procedures, and Responsible Gaming plans are adhered to;

Learns to observe table game openings/closings, monitor sports wagering operations, Video Lottery Terminals (VLTs), table games and ensure casino/sports wagering revenue drops are safeguarded;

Learns to meet with patrons to resolve discrepancies related to casino/sports wagering operations;

Learns to ensure casino/sports wagering staff maintain valid license credentials; issue emergency credentials and visitor’s badges when necessary;

Learns to perform employee fingerprinting for applicants for casino/sports wagering employment, vendors, or any persons required to obtain a gaming license;

Learns to observe the gaming floor for suspicious activities, underage and/or intoxicated patrons, excluded persons and report that information to appropriate Lottery and casino/sports wagering personnel;

Learns to investigate criminal activities of casino/sports wagering employees and patrons; prepare reports for all incidents, regulatory and criminal, which occur within the casino;

Learns to monitor and review the casino/sports wagering surveillance system;

Learns to review and document patron information for enrollment to the Voluntary Exclusion Program and identify patrons in violation of the program agreement; identify patrons who should be considered for the Mandatory Exclusion list and submit all pertinent information;

Learns to coordinate with the International Game Technology (IGT) and Lottery gaming division and ensure VLTs function properly;

Learns to monitor gaming equipment delivery and shipment by receiving and verifying all video lottery, table games and sports wagering equipment;

Learns to coordinate activities with the appropriate Lottery and casino/sports wagering personnel concerning all gaming floor placements, replacements, floor plans, and all necessary surveillance coverage with every floor plan change;

Performs other related duties.

MINIMUM QUALIFICATIONS

Experience: Six months of experience in administrative staff or professional staff work.

Notes:

1. Candidates may substitute the completion of 30 credit hours from an accredited college or university for the required experience.

2. Candidates may substitute the possession of a Bachelor’s degree from an accredited college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non- commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS:

Knowledge of laws, regulations, policies, as they relate to gaming practices;

Knowledge of investigative principles and techniques;

Knowledge in Microsoft Office/Google Workspace;

Skilled in problem solving;

Experience to clearly document investigative findings, prepare management reports, and make logical and sound decisions in critical, complex, and changing situations;

Experience establishing and maintaining effective working relationships with co-workers and the general public;

Experience in maintaining diplomacy in discussing controversial subject matter;

Experience in making system, and operational policy recommendations to effectively maintain gaming integrity;

Experience applying established laws, policies and procedures when conducting investigations to ensure compliance.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.

The online application process is strongly advised.

If the online process is not available to you, you may complete and submit a paper application or direct any questions to:

Maryland Lottery and Gaming Control Agency

1800 Washington Blvd., Ste. 330

Baltimore, MD 21230

marcus.staten2@maryland.gov

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.

We Thank our Veterans for their service to our country.

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Casino Compliance Representative I (HORSESHOE CASINO)