What are the responsibilities and job description for the Director of Operations (PROGRAM MANAGER III) position at State of Maryland?
Introduction
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
This is a Management Service position, and serves at the pleasure of the Appointing Authority.
GRADE
21
LOCATION OF POSITION
DEPARTMENT OF HUMAN SERVICES
SOCIAL SERVICES ADMINISTRATION
25 S. CHARLES STREET
BALTIMORE, MD 21201
Main Purpose of Job
The main purpose of the Director of Operations is to coordinate all activities related to SSA’s mission and operations pertaining to the child welfare and adult services electric management systems as well as ensuring that accurate and timely data can be collected, managed, organized, analyzed, and reported on for research and evaluation. This also requires a high level of quality assurance oversight with regards to the EMS. This is a high-level position requiring skill in data management, organization, and analysis, including knowledge and experience in using Structured Query Language (SQL) and statistical software such as SAS (Statistical Analysis System). Working knowledge of geo-mapping software is preferred. This work includes ongoing data analysis, report development and maintenance, report writing, development and analysis of federal, State, and Department indicators.
POSITION DUTIES
- Develop and maintain data required for interagency projects using SQL and Qlik reporting tools.
- Assist in responding timely and accurately to urgent and ad hoc data requests from the Governor, Governor’s Office, Maryland General Assembly, DHS Secretary, DHS Communications Director, SSA Executive Director, LDSS Directors, SSA staff, and external stakeholders.
- Provide training and technical assistance to state and local partners on data collection, management, analysis, and reporting via the state/local Reports Workgroup.
- Modify or create new CJAMS reports using SQL and other recommended reporting tools.
- Develop and maintain data and indicators used for State Stat, Child Welfare Results Report, Adult Services Reporting, and Quality Assurance using spreadsheet, database, statistical, and geo-mapping (preferred) software.
MINIMUM QUALIFICATIONS
Education: Bachelor’s degree in social work, public administration, business administration or a related field.
Experience: Five years of progressive experience in data analysis, systems administration, performance management within a social services entity or government agency. Two years of the required experience must have been in a leadership role. One year of the required experience must have involved using a child welfare management system of record, such as Child, Juvenile, and Adult Management System (CJAMs).
DESIRED OR PREFERRED QUALIFICATIONS
Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.
- Master’s Degree in Public Policy, Public Administration, Business Administration, Data Analytics or a related field.
- Two years of experience in management of child welfare, adult service, or related human services entity with strong knowledge of research and data analysis.
- Two years of experience in project management and implementation of a strategic initiative achieving an organizational goal, and demonstrating skills in business/data analytics, leadership, communication, and building consensus.
- Two Years of experience using Excel to create spreadsheets.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
BENEFITS
As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS:
STATE OF MARYLAND BENEFITS
- Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave – ten (10) days of accumulated annual leave per year.
- Sick Leave – fifteen (15) days of accumulated sick leave per year.
- Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays – State employees also celebrate at least twelve (12) holiday per year.
- Pension – State employees earn credits towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Heather Braddy, 25 S. Charles Street, Room 1116-K, Baltimore, Maryland 21201.
If you have any questions concerning the recruitment process for this position, please email Heather Braddy at heather.braddy2@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
