What are the responsibilities and job description for the IT Service Delivery & Security Analyst Jr. IT TECHNICAL SUPPORT SPECIALIST II position at State of Maryland?
Introduction
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
This is a full-time contractual position.
GRADE
20
LOCATION OF POSITION
Maryland Department of Human Services
MD THINK
849 International Dr.
Linthicum Heights, MD 21090
Main Purpose of Job
The IT Service Deliver Engineer & Security Analyst Jr. plays a crucial role in ensuring the security and functionality of the organization’s IT systems by collaborating with Sec Gov and the IT Service and Delivery Team. This position is responsible for defining, documenting, and implementing security and IT support requirements related to endpoint protection, data loss prevention, and system monitoring. The specialist ensures the effective maintenance, updating, and utilization of security controls and IT tools, such as Tanium, CrowdStrike, and Symantec DLP, to protect sensitive systems and data. Additionally, this role involves analyzing and improving IT support systems, processes, and workflows, including ticket management in JIRA, to optimize performance and user experience. The IT Service Deliver Engineer & Security Analyst Jr. is also responsible for conducting system and security requirements gathering, translating business and security needs into functional specifications, and ensuring compliance with organizational policies. The position further includes providing technical support, performing system testing, contributing to process improvement efforts, developing technical documentation, and delivering end-user training and support to enhance system utilization and security compliance. In this role, the IT Service Deliver Engineer; Security Analyst Jr. operates under general supervision, assisting in system design, configuration, and testing to ensure alignment with organizational goals. This position may require flexibility to work evenings, weekends, and holidays as needed.
POSITION DUTIES
Experience: Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.
Notes
Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.
Two years of experience monitoring endpoint security logs with Tanium, and monitoring endpoint activity and identifying anomalies
Two years of experience troubleshooting VPN connections such as Zscaler
Six months of experience working with Symantec DLP
Special Requirements
Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. This cert list may be used to fill future vacancies.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Benefits
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, MD THINK Human Resources Department, 849 International Drive, Linthicum, MD 21090.
If you have any questions concerning the recruitment process for this position, please email MD THINK Human Resources Department at quadesha.bynum1@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, MD THINK Human Resources Department, 849 International Drive, Linthicum, MD 21090.
If you have any questions concerning the recruitment process for this position, please email MD THINK Human Resources Department at quadesha.bynum1@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.
This is a full-time contractual position.
GRADE
20
LOCATION OF POSITION
Maryland Department of Human Services
MD THINK
849 International Dr.
Linthicum Heights, MD 21090
Main Purpose of Job
The IT Service Deliver Engineer & Security Analyst Jr. plays a crucial role in ensuring the security and functionality of the organization’s IT systems by collaborating with Sec Gov and the IT Service and Delivery Team. This position is responsible for defining, documenting, and implementing security and IT support requirements related to endpoint protection, data loss prevention, and system monitoring. The specialist ensures the effective maintenance, updating, and utilization of security controls and IT tools, such as Tanium, CrowdStrike, and Symantec DLP, to protect sensitive systems and data. Additionally, this role involves analyzing and improving IT support systems, processes, and workflows, including ticket management in JIRA, to optimize performance and user experience. The IT Service Deliver Engineer & Security Analyst Jr. is also responsible for conducting system and security requirements gathering, translating business and security needs into functional specifications, and ensuring compliance with organizational policies. The position further includes providing technical support, performing system testing, contributing to process improvement efforts, developing technical documentation, and delivering end-user training and support to enhance system utilization and security compliance. In this role, the IT Service Deliver Engineer; Security Analyst Jr. operates under general supervision, assisting in system design, configuration, and testing to ensure alignment with organizational goals. This position may require flexibility to work evenings, weekends, and holidays as needed.
POSITION DUTIES
- Coordination & Requirements Management
- System Analysis and Policy Alignment
- System Design, Configuration, and Support
- Process Improvement & Documentation
- Monitoring and Quality Assurance
- User Training and Support
Experience: Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.
Notes
- Candidates may substitute thirty credit hours from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose multi-tasking computers for one year of the required experience.
- Candidates may substitute experience operating multipurpose, multi-tasking computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on multipurpose, multi-tasking computer systems; or converting data from project specifications by developing program code using third generation or other generally accepted computer programming languages; or designing, developing and maintaining communications networks on a year-for-year basis for a high school education.
- Candidates may substitute the possession of a Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or other information technology related field to include course work in machine or assembler computer languages, and operating system and data communication technology for multipurpose, multi-tasking computers and one year of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers for the required experience.
- Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Computer Systems Operations classifications or Computer Systems Operations specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
Two years of experience maintaining and modifying operating systems for multipurpose, multi-tasking computers.
Two years of experience monitoring endpoint security logs with Tanium, and monitoring endpoint activity and identifying anomalies
Two years of experience troubleshooting VPN connections such as Zscaler
Six months of experience working with Symantec DLP
Special Requirements
Employees in this classification may be subject to call-in 24 hours a day and, therefore, may be required to provide the employing agency with a telephone number where the employee can be reached.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year. This cert list may be used to fill future vacancies.
All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.
Benefits
Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.
Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, MD THINK Human Resources Department, 849 International Drive, Linthicum, MD 21090.
If you have any questions concerning the recruitment process for this position, please email MD THINK Human Resources Department at quadesha.bynum1@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, MD THINK Human Resources Department, 849 International Drive, Linthicum, MD 21090.
If you have any questions concerning the recruitment process for this position, please email MD THINK Human Resources Department at quadesha.bynum1@maryland.gov; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-7855 or Application.Help@maryland.gov.
TTY Users: call via Maryland Relay.
As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
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