State of Massachusetts Director of HR Operations and Services
Location : Boston, Massachusetts
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)
Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community.
Purpose of the Job
The Director of Human Resources Operations & Services plays a critical role in assisting the Chief of Human Resources with the strategic planning, management, and coordination of comprehensive HR services for the Office of the State Treasurer and Receiver General. This position is responsible for planning, implementation and management of the daily HR operations providing professional HR support, encompassing all areas of HR including : talent acquisition and management, workforce development, compensation, performance management, employee relations, and programs. The Director will assist with leading the Treasury’s People and Culture strategy and will provide direct management to HR staff while ensuring alignment with organizational goals.
Essential Functions and Responsibilities
- HR Strategy & Operations
- Assist the Chief in overseeing and evaluating all HR programs and staff to ensure alignment with organizational objectives.
- Provide strategic input on workforce planning, organizational development, and talent retention initiatives.
- Lead, mentor, and manage HR staff, including Business Partners, Administrative Assistant, COOPs and Learning & Development Specialists.
Recruitment, Retention & Talent Management
Manage full-cycle recruitment, including developing competitive recruitment strategies, overseeing job postings, candidate screenings, and interview processes.Support the business needs of the Treasury by developing, engaging, motivating and retaining a talented and motivated workforce.Drive initiatives to improve organizational effectiveness, including leadership development and succession planning.Oversee the creation and implementation of continuous learning and development initiatives which support career growth and enhance employees skills.Provide oversight in creating and implementing comprehensive onboarding experience and offboarding processes to ensure smooth transitions for all employees.Employee Relations & Performance
Act as a key liaison between employees and managers, addressing personnel-related issues with a focus on conflict resolution and legal compliance.Provide coaching and guidance on employee performance, handling disciplinary actions, and ensuring compliance with HR policies.Lead investigations into workplace incidents and employee complaints, documenting findings and following through with recommended actions.HR Policy & Compliance
Assist with the development and enforcement of HR policies, manuals, and procedures, ensuring they comply with local, state, and federal laws.Provide ongoing guidance to employees and managers on HR policies, ensuring consistency and fairness across the organization.Stay informed of changes in HR regulations and laws, providing updates to staff and management as needed.HR Reporting & Analysis
Oversee the preparation of HR-related reports, metrics, and statistics for management, ensuring data accuracy and timely delivery.Conduct analysis on HR data to assess trends and identify areas for improvement in recruitment, retention, and employee engagement.Participate in HR audits and maintain confidentiality of sensitive employee data in compliance with privacy laws.Workplace Culture
Promote the Treasury’s workplace culture; design and implement programs to increase team cohesion, morale, and engagement across the departments.Lead initiatives to foster and enhance a culture of inclusivity and equal opportunity across all levels of the organization ensuring that every employee feels valued and included.Strategic HR Planning
Collaborate with Chief of HR to develop and implement HR strategies that align with the organization’s long-term goals.Serve as a strategic partner in addressing workforce needs, employee performance, and organizational change.Other Duties and Responsibilities
Assist with long-range strategic planning and HR forecasting to ensure effective talent management.Serve as a project lead for special HR initiatives, driving improvements in HR services, systems, and processes.Provide HR consultation to management on compensation, benefits, and professional development strategies.Respond to employee and management inquiries, offering guidance and solutions to HR-related issues.Prepare and present data-driven reports on HR metrics to internal and external stakeholders.Supervisory Responsibilities
Direct and / or indirect supervision of HR Business Partners, HR Administrative Assistant, HR COOPs, and Learning & Development Specialists.Provide mentorship, coaching, and professional development opportunities for the HR team.Knowledge and Skills
Strong leadership and management skills.Strong interpersonal and communication skills, with the ability to effectively engage and influence all levels of the organization.Strong analytical and superior problem-solving skills, with the ability to interpret complex HR data and make recommendations.Experience with performance management systems and employee relations strategies.Excellent organizational skills and attention to detail.Ability to handle sensitive issues with discretion, maintaining confidentiality and professionalism at all times.In-depth knowledge of federal, state, and local employment laws, HR best practices, and compliance requirements.Proficiency in benefits administration, compensation, classification, and wage / salary administration.Expertise in HRIS, Microsoft Office Suite (particularly Excel), LMS, and other HR-related software.Excellent time management skills with proven ability to meet deadlines and the ability to manage multiple priorities in a fast-paced, dynamic environment.Education and Experience
Required : At least seven (7) years of increasing responsible professional HR experience. Four (4) years must be in a management role.Preferred : Bachelor’s degree in Human Resources, Business Administration, or related field. Graduate degree in Human Resources or a related discipline is a plus.Human Resources Professional Certification (e.g. PHR, SPHR, SHRM,CIPD) is a plus.Experience in the public sector or government HR is a plus.Physical Requirements
Ability to work in a hybrid work environment, balancing remote and in-office responsibilities.Required to attend in-person meetings and events.Job : Human Resources
Organization : Off of State Treas & Rec Genrl
Title : Director of HR Operations and Services
Requisition ID : 250000AP
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