What are the responsibilities and job description for the Business Systems Team Lead - Customer Experience - Job ID 83050 position at State Of Minnesota Department of Public Safety?
Job Description
Job Description
Job Summary
The business systems team lead serves as the program lead for the customer experience area within the business systems group specifically as related to technology. Position will coordinate activities and processes to identify, understand, and engage all DVS customers that interact with DVS systems to obtain and incorporate feedback. Incumbent will incorporate customer and community feedback so that DVS systems are reflective of the community we serve and has broad responsibility for setting work priorities, distributing work, tracking and monitoring work, analyzing program initiatives and performing other related tasks as needed.
This position will organize and facilitate community testing and feedback sessions; coordinate DVS customer experience resources, ensure the documentation of processes, and support and mentor the Business Systems Support, PMO, and all applicable program areas in best practices.
The lead provides structure, organizational management, business representation, and service to the division on critical communication and service delivery systems and works collaboratively and closely with the other Division Program Directors. Additionally, they will promote collaboration and teamwork across all internal and external teams including other divisions, MN.IT@DPS, and MN.IT Central, Deputy Registrars and third-party vendors. Promotes good stewardship of state resources, balances operational efficiency, and standardization with flexibility and customer service.
Qualifications
Minimum Qualifications
- Four (4) years
- of experience in customer experience performing complex systems / technology based analysis, exercising judgement and creating recommendations for senior leadership to support program areas
- Experience mentoring, coaching and training team members
- Experience facilitating and analyzing both internal and external customer feedback
- Ability to work cooperatively with individuals from diverse backgrounds and underserved communities
Applicants who meet the experience requirements will be further evaluated on the following :
Preferred Qualifications
Physical Requirements
Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with the help of others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
Additional Requirements
This position requires successful completion of the following :
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components :
1) criminal history
2) reference check
3) credit check
4) finger printing (EDL / REAL)
5) US citizenship check
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http : / / www.mn.gov / careers.
Contact
If you have questions about this position, contact Megan Lund at megan.lund@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Megan Lund at megan.lund@state.mn.us.
About Public Safety Dept
The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,200 dedicated employees operating programs statewide that all have one goal : Building a safer Minnesota.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include :
Fertility care, including IVF
Support to help you reach your career goals :
Employee Assistance Program (EAP) for work / life support :
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union / collective bargaining agreement, location, and length of service with the State of Minnesota.
Company Description
When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.
Company Description
When you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.
