What are the responsibilities and job description for the Criminal Justice Application Support - ITS1 position at State of Minnesota?
Job Details
Working Title: Criminal Justice Application Support
Job Class: Information Technology Specialist 1
Agency: Minnesota IT Services
- Who May Apply: Open to all qualified job seekers
- Date Posted: 07/08/2023
- Closing Date: 07/14/2023
- Hiring Agency/Seniority Unit: Minnesota IT Services
- Division/Unit: Department of Public Safety/Bureau of Criminal Apprehension
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $22.82 - $34.26 / hourly; $47,648 - $71,534 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
- FLSA Status: Nonexempt
- Telework Eligible: Yes - #LI-Hyrbid - After probationary period
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Join the 2,500 professionals of Minnesota IT Services (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Bureau of Criminal Apprehension (BCA) within the Department of Public Safety (DPS). MNIT BCA provides comprehensive IT operations and support services, custom application development, and dedicated business-specific support functions for investigative and specialized law enforcement services. You will support an agency that partners with law enforcement, public safety, and criminal justice agencies to prevent and solve crimes.
Job Summary
This poistion will Information Technology and business support services for BCA / MNJIS (Bureau of Criminal Apprehension / Minnesota Justice Information Systems) systems to Criminal Justice Agencies throughout the State of Minnesota. Responsibilities include:
- MNJIS application software support and system and user administration for the State’s criminal justice backbone system
- Respond to questions regarding application functions and problems encountered.
- Translate between Criminal Justice perspective and technical perspective to better define issues.
- Coordinate incident resolution with technical and business staff
- Troubleshoot web-based client access to BCA / MNJIS applications
- Assist users with VPN setup and connectivity issues.
- Monitor and support local, state, and national system and network interfaces, including FBI NCIC, NLETS, CHS, DVS.
- Support for CJDN agencies accessing MNJIS applications distributed throughout the state: support software installs, troubleshoot and resolve client issues.
- Support BCA computer users with hardware, software and account issues.
After a six (6) month probationary period, you may be eligible to telework for up to three (3) days per week.
- Telework for Minnesota IT Services allows an employee to perform work from a remote telework location and an employee may be required to be in the office based on business needs and other dependencies.
- Candidates residing outside of Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) require additional review prior to telework approval upon becoming a finalist.
- Candidates located in Minnesota, or a bordering state, do not require additional review.
Qualifications
Minimum Qualifications
Candidates must clearly demonstrate all of the following qualifications in their resume:
This position requires a minimum of one (1) year of IT application support, administration and troubleshooting.
Experience must include:
- Network troubleshooting.
- Troubleshooting web based applications.
- Enterprise experience managing and supporting external customers on the phone and via email.
A Bachelor’s or an Associate’s degree in Information Technology or a related field substitutes for one (1) year of experience.
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
- Criminal History Check
- Reference Check
- Social Security and Address Verification
- Education Verification
- Drug Screen
- CJIS Background Check
Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States.
Preferred Qualifications
- Bachelor's degree in Information Technology, Criminal Justice, or related.
- Experience working in a Criminal Justice environment supporting Criminal Justice applications.
- VPN connectivity experience.
- IT Service Desk customer service experience.
- PC troubleshooting skills.
- Service desk software experience.
- Excellent customer service skills and communication skills.
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Jolene Blaser at jolene.e.blaser@state.mn.us.
Connect 700 Program
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Jolene Blaser at jolene.e.blaser@state.mn.us.
Veterans
To be considered for any Veteran's Status, you MUST indicate this on your application.
RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. You must:
- Meet all Minimum Qualifications identified in this posting.
- Meet all of the RSV criteria.
- Submit a copy of your DD-214 form by the closing date to: MNIT.Recruitment@state.mn.us.
CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you:
- Meet service requirements and have a verified service-connected disability rating of at least 30%.
- Provide qualifying documentation verifying the disability.
- Meet all Minimum Qualifications identified in this posting.
- You must submit all documentation by the closing date to: MNIT.Recruitment@state.mn.us.
Current State Employees
- Bidders: This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 1 position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.
- Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State government. When considering a job with another branch of state government, youare highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.
About Minnesota IT Services
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 12 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.
Salary : $23 - $34
