Provider Support Specialist/State Program Administrator Principal

Job Details

Working Title: Provider Support Specialist/State Program Administrator Principal
Job Class: State Program Administrator Principal
Agency: Children Youth & Families Dept

• Job ID: 83195
• Location: St. Paul
• Telework Eligible: Yes
• Full/Part Time: Full-Time
• Regular/Temporary: Limited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 01/16/2025
• Closing Date: 01/22/2025
• Hiring Agency/Seniority Unit: Children Youth & Families Dept / DCYF Central Office MAPE
• Division/Unit: DCYF/ DCYF TES CCAP 2
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $31.92 - $47.05 / hourly; $66,648 - $98,240 / annually
• Classified Status: Unclassified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• End Date: 02/26/2027
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

In the 2023 legislative session, the Governor’s Office, Minnesota legislature, and leaders for children and families worked in partnership to pass legislation establishing the Department of Children, Youth, and Families (DCYF) to create a sustainable, public face for children’s issues in state government. This new cabinet-level agency brings together programs centered on children and families, including childcare and early learning, child support, child safety and permanency, economic support and food assistance, and youth opportunity. Formerly a part of the Department of Human Services, the new Department of Children, Youth, and Families (DCYF) Agency became effective on July 1, 2024.

Job Summary

*** Telework (Within Minnesota or neighboring states) and flexible hours options are available.***

The Provider Support Specialist works with the Child Care Assistance Program (CCAP) to implement strategic plan alignment and daily ongoing functions for the Centralized Provider Registration Unit. Responsibilities include:

• Determine whether providers registering, renewing registration, or updating registration for CCAP meet all program requirements in accordance with local, state, and federal policies, rules, and laws.
• Interpret and analyze information submitted by providers to identify and quickly potential fraud or program compliance issues to prevent program waste and abuse.
• Provide technical assistance, support, and outreach to child care providers to ensure understanding of provider requirements and streamline administrative procedures necessary to receive CCAP payments.
• Identify, develop, and implement effective resources and training tools for child care providers and advise on legislative and policy changes recommended.
• Develop relationships with partners statewide to remain informed on changes within the child care market and advise on, develop, and design statewide system changes and improvements to CCAP provider management processes.
• Work collaboratively across diverse and varied constituencies to develop and propose innovative solutions and understand and monitor changing conditions in the child care market and policy spheres.

Qualifications

Minimum Qualifications

**To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month, day and year for each job held.**

Three (3) years of professional experience working in a child care-related or public assistance-related setting providing customer-facing services, utilizing technology systems, and coordinating with a team to ensure work is completed efficiently and according to workplace standards. Experience must include:

• Experience using technology, data, and/or eligibility systems used in public assistance and/or child care programs (preferably MEC², MEC² PRO, MAXIS, Develop, or the Provider Hub).
• Knowledge of state government policies, procedures, processes, laws, and rules related to child care including:
• Child Care Assistance Program or related program policy, systems, and/or utilization.
• Child care provider operations, business practices, market needs, safety and learning standards, credentials, and/or accreditations.
• Experience working effectively and culturally competently with others from different backgrounds and cultures.
• Experience providing exceptional customer service and communication in all interactions whether in-person, virtual, via telephone or thru email.
• Experience working collaboratively on a team by contributing to shared duties and developing necessary subject matter expertise.
• Ability to understand, navigate, utilize, and adapt to new technology and systems.
• A Bachelor’s degree in related field may substitute for 1 year of experience.

Preferred Qualifications

• Experience developing and following written processes and procedures to resolve complex policy issues including developing, analyzing, and implementing legislation and program policies; interpreting policy; and monitoring compliance with state and federal rules and law.
• Knowledge of relevant barriers child care providers experience navigating state level systems.
• Experience in community engagement, outreach, training, and/or professional development.
• Fluency in Somali, Spanish, or Hmong language.
• Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

REFERENCE/BACKGROUND CHECKS – DCYF will conduct reference checks to verify job-related credentials and a criminal background check prior to appointment.

Application Details

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Nicole Frethem at nicole.frethem@state.mn.us.

About Children Youth & Families Dept

Together, we’re working to advance equitable outcomes for children, youth, and families through transformative, partnership-driven policies, programs, and practices.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.